Senior HR Services Client Manager

SENIOR HR SERVICES CLIENT MANAGER

Adare are one of Ireland’s most trusted Employment Law, Industrial Relations and Human Resource Management Consultancies. 

We empower businesses to succeed through people-led transformation. We are committed to delivering exceptional HR and Health and Safety services for our clients. For over 20 years, our team have successfully supported Employers across Ireland, from a wide range of industries and sectors. Our focus is to go beyond just offering ‘expert advice’ but to provide a trusted partnership for leadership teams and HR managers to achieve the strongest possible commercial and HR outcomes.

Role Purpose: As part of our growth strategy for the business, we are currently looking to recruit several experienced Employee Relations Practitioners to join our consulting practice. This role will act as a key member of our HR services delivery team providing an opportunity to use their HR experience to design and deliver solutions for a portfolio of clients.

Working within an experienced team, the role of Senior HR Client Services Manager will focus on advising and supporting our extensive client base with solutions-focused employee relations advice across a range of key sectors.

Job Responsibilities:  

1. Provision of HR Advice Support to an Assigned Portfolio of Clients

Providing advice, support and guidance across the full employee life cycle, taking account of best practice and legislative requirements.

• Provide effective HR and Employment Law coaching and advice to assigned clients across a diverse range of sectors in operational queries such as terms and conditions, sickness absence, performance improvement, complaints and disciplinaries.

• Support clients to critically analyse complex employee relations issues to identify the most appropriate policies and approaches to support resolution.

• Draft and review documentation to ensure compliance, mitigate risk and support the effective conclusion of employee relations issues.

• Deliver consultancy projects to provide more comprehensive support, when required in line with a pre-agreed proposal, budget and timeframes.

• Proactively support clients with updates on changing HR practices and/or legislative developments, ensuring policies and procedures are updated.

• Act as lead investigator or chair for employee relations resolution across Bullying / Harassment / Grievance Investigations, Disciplinary / Appeals.

• Design and deliver remote and/or in person training programmes across key HR topics to employees, team leaders and management teams within your client teams or to Adare’s strategic partners.

2. Client Management

Act as the primary point of contact for clients, translating their needs into easy to implement actions, and delivery of impactful solutions.

• Develop strong, trust-based relationships with an assigned portfolio of clients through consistent communication and a deep understanding of their business needs and strategic goals.

• Provide clear, timely updates on progress, risks, and outcomes through email, calls, structured reporting or regular meetings (as required), maintaining transparency and alignment.

• Proactively identify and address client concerns, issue or project risks, and scope changes, ensuring smooth delivery and client satisfaction.

• Progress the development of incremental business with existing clients by identifying and qualify opportunities to resolve client challenges through the provision of additional support services to your assigned portfolio of clients.

• Develop and present tailored proposals that align with client needs and showcase Adare’s solutions.

• Ensure solutions deliver measurable value, offering guidance and thought leadership to help clients make informed decisions and achieve their goals/ desired outcomes.

• Build and maintain strategic partnerships with key decision-makers to support a long-term mutually beneficial business relationship.

3. Continuous Improvement Reporting

Working in an environment of highly competent and motivated HR professionals, we challenge ourselves and each other to be better and to deliver a best-in-class service to our clients.

• Work closely with service delivery teams to communicate client needs and support the implementation of agreed improvements.

• Propose innovative ways to enhance the client experience based on client feedback and operational observations to ensure that day-to-day service delivery reflects client priorities and expectations.

• Excellence in work practices: valid, accurate, complete and timeous completion of time records, regular client reviews and project status updates to support accurate client billing cycles.

• Maintaining records of client advice given, action items agreed on our shared systems.

• Follow internal processes on document version control, data privacy protocols, and quality assurance checklists.

The successful candidate will need the following qualifications, experience and skills to meet the demands of the role:

Qualifications

• A primary degree, preferably in HR or similar (Essential)

• Ideally post-graduate Diploma in Employment Law / Employment Law Diploma Law Society and / or MBA (Desirable)

• CIPD qualification (Desirable)

Experience

• At least 5+ years relevant HR / Employment Law Experience within a busy HR/ Legal environment or HR consulting practice (Essential)

• Exposure to a broad range of HR initiatives and employee / industrial relations issues (Essential)

• Strong knowledge of Irish employment law and HR practices (Essential)

Skills

Excellence

• Committed to understanding, delivering, exceeding and taking accountability for our work and our client needs, by demonstrating true ownership, personal accountability and consistently delivering an excellent client experience

Relationships

• Committed to building and enhancing trust within all our relationships, colleagues and clients

Drive

• Committed to driving with ambition and accountability, our professional development and our business growth, embracing challenges and change, with Adare pride and fostering a culture of continuous improvement

Other Requirements

• Full clean driving licence, access to a car and ability to travel.

• This role requires ongoing learning and development in terms of keeping abreast of employment legislation, case law and ER/IR/ Employment Law trends, which is encouraged and supported by the Company.

Work with Adare

Adare is on a mission to empower the HR community through innovation and ingenuity. Our team of exceptional consultants are the driver of that change and owners of that success. Discover your potential and seek to inspire and drive your growth with Adare. We build a collaborative, inclusive workplace that empowers our Employees to thrive. Our commitment is to inspire and empower the personal and professional growth of our Employees, which is why a growth mindset is at the core of everything we do.

Why Adare?

• We are a leading, progressive and expanding professional services Company with excellent career development opportunities.

• As an integral part of the business, you will work alongside a talented team of Consultants.

• This hands-on position offers a career opportunity for a dynamic and passionate professional looking to thrive in a busy and challenging work environment.

• We think Adare is a unique and special place to work and this is borne from our culture of W@owee. Our pillars of Relationships, Excellence and Drive are shared both internally and externally, supporting us to do what we do so well. The continuous focus of embedding and enhancing our culture is the cornerstone of W@owee itself and makes our employee experience one that is purposeful, powerful and exciting.

Adare is an Equal Opportunities Employer