Cloud Applications Engineer

Your Impact

Join OpenTextin Cork, Ireland,as aCloud ApplicationsEngineer,where you willberesponsible fordesigning,operating, and improvingobservabilityand monitoring stack across hybrid/cloud platforms. The role ensures platform reliability, high-quality alerting, log/metrics pipelines, and seamless collaboration with the NOC-all while following ITIL processes for Incident, Problem, Change, and Configuration Management.

What the role offers

Setting up,configuring,andmaintainingmonitoring and alertingsystemsOperations Bridge Manager (OBM), Network Node Manager (NNMi), Zabbix, Prometheus, andGraylog.

Definingand maintainingSLIs/SLOs and alerting quality.

Buildingdashboards and service health views.

Interfacingwith NOC, ensure clear alert routing and escalation.

SupportingProduction critical environment,providingTier3 support andparticipatinginpost-incident reviews.

Deploying, upgrading, and managingobservability components in Linux/Kubernetes environments.

Automatingmonitoring tasks using Python, Bash, Terraform, or Ansible.

Maintaininglog andmetricspipelines.

Integratingwith ITSM tools for incident, change, and CMDB processes.

EnforcingITIL best practices andmaintaindocumentation.

What you need to succeed

Bachelor's inComputer science, Engineering, or equivalent

2+ years of relevant experience in the field

Understanding the concepts of System Administration, Hybrid Applications,Monitoringand ITIL Concepts.

Expertise in installation and maintenance of Observability, Monitoring, Logaggregationand Automation tools.

Strong skills with tools of Zabbix, OBM,NNMi,Graylog, Ansible

SRE foundations: SLIs/SLOs, incident response, postmortems.

Linux administration andproficiencyin Kubernetes (Opensource, GKE and/or EKS)

Scripting: Python, Bash

IaC: Terraform, Ansible, CI/CD Pipelines, GitLab

Networking Fundamentals: TCP/IP, SNMP, DNS, Syslog, APIs

Observability Tools:NewRelic, Dynatrace

Foundational understanding of AI Concepts, Machine learning basics.

Ability to leverage LLM based tools for troubleshooting,documentationand automation creativity

Nice to have skills:OpenTelemetryexperience;OpsBridgeAviator, SMAX integrations, AIOps exposure;Elasticsearch, Kibana, Grafana;AWS/GCP/Azure cloud monitoring;Security operations exposure;Kafka/AMQP pipelines;Go/Java programming.

One last thing

OpenText is more than just a corporation; it's a global community where trust is foundational, the bar is raised, and outcomes are owned. This is a chance to join our Cork-based team as a Cloud Application Engineer, helping ensure reliable hybrid and cloud platforms through strong observability, monitoring, and alerting.#LI-AD1 #LI-Hybrid