Sr. Cloud Applications Engineer
Hiring Manager: Nagesh Rao
Talent Acquisition Advisor: Andreea Dovleac
Job Code Level: IRP3
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At OpenText, AI is at the heart of everything we do-powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.
Your Impact
Join OpenText in Cork, Ireland, as a SeniorCloud Application Engineer responsible fordesigning,Implementingandmaintainingenterpriseobservabilityand monitoring stack across hybrid/cloud platforms.This roleprovidesdeeptechnicalexpertise, drives best practices,improves monitoring quality, and ensures high reliability, actionable alerting, and ITIL-aligned operations in collaboration with NOC, engineering teams, and leadership.
Whatthe role offers
Deploying,configuringandmaintainingmonitoring and alertingsystemsincludingOperationsBridge Manager (OBM), Network Node Manager (NNMi), Zabbix, Prometheus, andGraylog.
Developingenterprise-wide SLIs/SLOs andensureeffective alerting aligned to business impact.
Servingas the primary engineering escalation point for NOC, operations, and product teams.
Leadingcomplex incident resolution, root-cause analysis, and post-incident improvement plans.
Drivingautomation initiatives: monitoring provisioning, configurations, and remediation workflows.
Be part ofthe 24/7 Tier-3 support team andparticipatein support and incident calls and lead post incident reviewsadhering to ITIL Processes.
Developingautomation for monitoring provisioning using Python, Bash, Terraform, and Ansible.
EnsuringGDPR and DPZ compliance for EMEA-region workloads.
ImplementingAI-driven improvements such as anomaly detection and AI-assisted troubleshooting.
UsingAI copilots for automation, documentation, and script generation.
Maintaininghigh-quality documentation and operational runbooks.
What you need to succeed
Bachelor's inComputerScience, Engineering, or equivalent
4+ years of relevant experience in the field
Hands-on experiencewithObservability and Monitoring technologies(correlation, event pipelines, topology, service modeling)along withGraylog, Prometheus.
ExpertiseinNNMiskills: network topology, polling strategies, SNMP, traps, RCA.
Deepunderstanding of Zabbix architectures, templates, event routing, and automation.
Proven SRE experience with SLIs/SLOs, reliability architecture, and incident management.
Strong Linux, Kubernetes, networking, and scaling concepts for production systems.
Expertise inautomation using Python, Bash, Terraform, and Ansibleintegration with GitLab pipelines.
Strong understanding ofGDPR principles, data protection rules, and EMEA data residency requirements.
Foundational understanding of AI Concepts, Machine learning basics.
Observability Tools(hands-on):NewRelicand/orDynatrace
Nice to have skills: EnterpriseOpenTelemetrypipeline design and collector configurations; Experience withOpsBridgeAviator, SMAX, or AIOps-driven correlation engines; Elasticsearch, Kibana, Grafana; Experience with AWS, Azure, or GCP monitoring tools; Exposure to SIEM, security logging, and compliance frameworks; Kafka/AMQP pipelines; Light programming in Go or Java for exporters/integrations.
Kubernetes (CKA/CKAD), cloud certifications, or Zabbix certifications are a plus.
GCP Cloud certifications will be an advantage
One last thing
OpenText is more than just a corporation;it'sa global community where trust is foundational, the bar is raised, and outcomes are owned. This is a chance to join our Cork-based team as a Senior CloudApplication Engineer, leading the design, implementation, and evolution of enterprise observability and monitoring across hybrid and cloud platforms while driving reliability, best practices, and ITIL-aligned operations.
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
Employment Type: OTHER