IT Support Specialist (12 Month Fixed Term Contract)

THE WORK:

At Ripple, our outstanding IT team not only ensures the lights stay on, but also allows our employees worldwide to work with maximum efficiency! We're looking for a hard-working IT Support Specialist to join the team. They will need to be highly motivated and organized, able to work as part of a team. This position will work with the IT Support Manager!

WHAT YOU'LL DO:

• Provide front-line IT support via walk-ups, tickets, and chat, ensuring timely resolution within SLAs.
• Support and troubleshoot SaaS applications such as Google Workspace, Okta, Atlassian Cloud, Slack, and others.
• Deliver technical expertise in macOS, Windows, and device/identity management (Azure AD, Jamf, Intune).
• Manage employee lifecycle tasks, including onboarding, offboarding, and equipment reclamation.
• Lead New Hire IT Orientation and provide day-one technical guidance.
• Act as the point of contact for conference room AV systems (Neat, Crestron, Zoom)
• Maintain accurate asset management and inventory records.
• Develop and maintain IT documentation for end users and internal teams.
• Support IT initiatives, including deployments, office moves, and system migrations.
• Provide coverage for teammates during absences; participate in global on-call rotations when required.

WHAT YOU'LL BRING:

• Proven experience providing IT support in a corporate environment.
• Proficiency with ticketing systems such as Jira and FreshService
• Hands-on experience supporting enterprise SaaS platforms.
• Familiarity with conference room technologies (Neat, Crestron, Logitech).
• Experience with Wi-Fi, VPN, DNS, or basic networking troubleshooting.
• Knowledge of information security best practices.
• Strong problem-solving and communication skills.
• Willingness to work onsite 5 days a week to foster collaboration, real-time troubleshooting, and team innovation.,