Junior IT Engineer

As a Junior IT Engineer, you'll play a key role in supporting the day-to-day operation of IT systems and technology across the resort.

This is an entry-level role suitable for a recent graduate in an IT-related discipline or someone with hospitality experience who has a strong interest in technology and would like to develop a career in IT.

Working as part of the IT team, the successful candidate will receive training and hands-on experience across a wide range of technologies used within a modern luxury resort.

Reporting to the Director of IT & Revenue, you'll work closely with colleagues across the resort to provide responsive technical support, assist with the smooth operation of our technology environment, and help deliver a seamless experience for our guests and team.

Key Responsibilities

The successful candidate will assist with:

• Providing day-to-day IT support to colleagues across the resort.
• Responding to basic technical issues and escalating more complex problems to other members of the IT team.
• Supporting guests with in-room technology such as Wi-Fi, televisions, telephones and other guest-facing systems.
• Helping colleagues with common issues including passwords, email, Microsoft Teams, printers and other applications.
• Setting up and preparing laptops, desktops, mobile devices and other IT equipment.
• Assisting with user account creation, access and password resets.
• Carrying out routine checks on IT systems, equipment, backups and network connectivity.
• Supporting the resort's wired and wireless network under the guidance of the IT team.
• Assisting with the monitoring of servers, systems and cybersecurity tools.
• Supporting a range of hotel technologies, including Property Management Systems, IPTV, AV systems, IoT devices and other specialist applications.
• Keeping IT documentation and equipment records up to date.
• Assisting with software installations, upgrades and IT projects.
• Following established IT procedures, security policies and best practices.
• Learning and developing technical knowledge across the systems and technologies used throughout the resort.

Who You Are

We're looking for someone who is enthusiastic about technology, solutions-focused, eager to learn and committed to providing a friendly and professional service to both guests and colleagues.

You'll thrive in this role if you have:

• A strong interest in technology and a desire to build a career in IT.
• An IT-related qualification or degree, or experience working within a hotel or hospitality environment combined with good general IT knowledge.
• Good familiarity with computers, Microsoft Windows and common applications such as Outlook, Teams and Microsoft 365.
• Good problem-solving skills and a willingness to learn.
• Strong communication and interpersonal skills.
• A friendly, professional and helpful approach when dealing with guests and colleagues.
• The ability to follow instructions and procedures carefully.
• The confidence to work independently on straightforward tasks while knowing when to ask for assistance.
• A flexible and positive approach to working in a busy hospitality environment.

Development Opportunity

This role offers an excellent opportunity to begin or develop a career in IT while gaining practical experience across a broad technology environment.

The successful candidate will have the opportunity to learn about Microsoft technologies, servers, networking, cybersecurity, Wi-Fi, cloud services, AV, IoT and specialist hospitality systems while working alongside an experienced IT team.

Why Join Adare Manor?

At Adare Manor, we believe in exceptional experiences - not just for our guests, but for our team too. We offer:

• Competitive salary and benefits package
• Perks and experiences that are uniquely tailored to our team, reflecting the extraordinary setting and spirit of Adare Manor
• A supportive, collaborative, and dynamic team environment
• Opportunities for learning, growth, and career development
• Access to wellbeing initiatives, events, and team recognition programmes
• The chance to be part of one of the most iconic hospitality teams in the world

If you're ready to make a meaningful impact and help us shape the future of IT at Adare Manor, we'd love to hear from you.

Adare Manor is an equal opportunity employer. We are committed to building a diverse and inclusive team and welcome applications from all backgrounds.