Senior Scrum Master

Job Purpose

To enable and coach multiple distributed Scrum teams within CR2's Development Department to become high-performing, self-sufficient, and agile-driven. The Senior Scrum Master will champion Agile principles, foster a culture of continuous improvement, and ensure the effective delivery of high-value software increments across CR2's digital banking and payment solutions.

Our Hybrid Working Model requires employees to be on-site three days per week in the Dublin Office.

Key Responsibilities

• Agile Coaching & Facilitation

• • Guide teams in Agile practices, ensuring adherence to Scrum principles.
  • Facilitate all Scrum ceremonies (Daily Stand-ups, Sprint Planning, Reviews, Retrospectives).
  • Coach teams transitioning from Waterfall to Agile methodologies.

• Team Enablement & Performance

• • Build team autonomy and maturity through servant leadership.
  • Remove impediments and foster a safe, trusting environment for open communication and problem-solving.
  • Promote continuous improvement through retrospectives and actionable feedback loops.

• Stakeholder Engagement

• • Act as a bridge between development teams and stakeholders, ensuring alignment and transparency.
  • Support Product Owners in backlog refinement and prioritization.

• Metrics & Reporting

• • Establish and maintain Agile metrics (velocity, burndown, cycle time) to track team performance.
  • Provide regular performance insights to leadership and stakeholders.

• Change Management

• • Support teams in adopting modern technologies and practices.
  • Lead Agile transformation initiatives across the department.

Critical Competencies

• Leadership & Influence

• • Demonstrates servant leadership, inspiring trust and accountability without direct authority.
  • Proven ability to lead Agile transformations and coach teams to high performance.

• Agility & Adaptability

• • Comfortable navigating ambiguity and change, with a strong focus on outcomes.

• Communication & Facilitation

• • Excellent verbal and written communication skills.
  • Skilled in conflict resolution, negotiation, and consensus-building.

• Analytical Thinking

• • Uses data and metrics to drive decisions and continuous improvement.

• Collaboration

• • Builds strong relationships across cross-functional teams and geographies.

Qualifications & Experience

• Minimum 5 years of experience as a Scrum Master in software development environments.
• Experience working in at least two different organisations.
• Proven track record of transitioning teams from Waterfall to Agile.
• Experience with distributed teams and Agile at scale.
• Strong knowledge of Jira and Agile reporting tools.
• Agile certifications: PSM II, A-CSM, or equivalent.
• Experience in digital banking or fintech is a plus.

Success Metrics

• Team Maturity: Demonstrated improvement in team autonomy, velocity, and Agile maturity over time.
• Delivery Performance: Consistent delivery of high-quality increments that meet the Definition of Done.
• Stakeholder Satisfaction: Positive feedback from Product Owners and stakeholders on team collaboration and delivery.
• Impediment Resolution: Reduction in recurring blockers and improved cycle times.
• Agile Adoption: Successful coaching of teams through Agile transformation with measurable improvements in practices and outcomes.

Equal Opportunity Statement

CR2 HPS Group is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.