IT Operations | Dublin | Banking

Our client is seeking a highly organised and detail-oriented IT Operations Associate who is fluent in Mandarin and English to join its team in Dublin City Centre.

This role supports the day-to-day operation of IT systems used for clearing transactions, electronic payments and business settlements within an international banking environment.

Role: IT Operations Associate
Location: Dublin City Centre
Working Model: Fully onsite, five days per week

Key Responsibilities

• Monitor and support IT systems used for clearing transactions, electronic payments and settlements.
• Ensure the timely and accurate processing of inward and outward clearing transactions.
• Investigate and resolve daily system and operational issues relating to clearing services.
• Collaborate with front-office, compliance, IT and operations teams to maintain reliable transaction processing.
• Escalate system incidents, prepare incident reports and recommend corrective actions and process improvements.
• Maintain and update IT operations procedures and manuals in line with internal policies and regulatory requirements.
• Review, test and implement contingency procedures for clearing systems.
• Support the implementation and testing of new systems, products and services.
• Participate in business continuity planning and disaster-recovery exercises.
• Assist with system upgrades, enhancements, testing and ongoing operational improvements.
• Monitor service performance and ensure issues are documented, tracked and resolved promptly.

Candidate Profile

• Bachelor’s or master’s degree in IT, Computer Science, Accounting, Finance, Economics or a related discipline.
• Previous experience in IT operations, banking, financial services, payments or transaction-processing systems is preferred.
• Strong analytical, troubleshooting and problem-solving skills.
• Highly organised, proactive and detail-oriented.
• Proficiency in Microsoft Office, including Word, Excel and PowerPoint.
• Fluency in spoken and written Mandarin and English is essential.
• Strong communication, documentation and report-writing skills.
• Willing and able to work fully onsite in Dublin City Centre, five days per week.

This is an excellent opportunity for a technically minded and detail-focused professional seeking to develop their career in IT operations within an international banking environment.

For further information, please contact me directly at [email protected], or apply for the position and I will be in touch.