Operations Support Officer

Job Description

We are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland's national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports.

Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland's social and economic growth.

We are passionate about empowering our people, enabling them to make a positive impact on communities across Ireland. We are guided by a shared vision and purpose, grounded in values that define who we are and shape how we work, where we deliver for customers and communities, we work better together, we do the right thing, we aim high, and we keep each other safe. Our behaviours define how we interact, communicate, and succeed together. These values and behaviours apply to each one of us, across every role, location, and level.

Our goal is to attract and develop skilled and talented people from diverse backgrounds, who bring a dynamic range of expertise and insights to our work. With a strong, values-driven workforce, we ensure Uisce Éireann can continue advancing Ireland's water services and meeting the needs of the communities we serve for generations to come.

The Role:

The Asset Operations function forms the cornerstone of service delivery to customers, protecting the environment and meeting regulatory standards as well as managing the majority of operational expenditure. The Asset Operations function has responsibility for operational and maintenance strategy, policies, planning and standard operating procedures for Water and Wastewater operations both nationally and regionally, ensuring that value for money and customer service is delivered.

The Operations Support Team has responsibility for providing and managing effective business infrastructure and processes at a national level to support operational activities at site level.

As part of that team, the Operations Support Officer will be responsible for providing a high-level of support to Frontline Operational Teams, through a number of key activities including procurement, time and attendance, data collation, and analysis.

Main Duties and Responsibilities:

• Support all Procure to Pay (P2P) activities (raising of Purchase Orders up to and including Goods Receipting process).
• Participate fully in the centralised mailbox processes.
• Review On-Hold reports and action / escalate as appropriate.
• Support Time and Attendance (T&A) Management activities.
• Provide best in class administrative support to the Asset Operations team.
• Support tasks & projects as required and directed by Regional Supervisor.
• Participate in Process & Continuous improvement activities.
• Participate and promote good cooperation, collaboration, and customer service within Regional, and Central teams within Asset Operations and other Functions.
• Support National and standardised ways of working.
• Support Operational Reporting and Insights as required.
• Support and promote AO Employee Engagement & Diversity and Inclusion initiatives as approved by Regional Supervisors.
• Ensure full participation, engagement, connectivity, and communication during Team meetings.
• Ensure that all relevant mandatory safety training courses are attended and completed in full.
• Adhere to all Health & Safety guidelines, policies, and processes.

General Duties and Responsibilities

• Collaboration with key internal stakeholders across the UÉ business,
  
  • Responsible for promoting and delivering health and safety commitments across UÉ and its supply chain, reinforcing positive behaviours and delivering health and safety objectives and requirements to the highest industry standards.
  • Support the delivery of the Uisce Éireann Transformation Programme, driving results required within the Directorate and supporting organisation-wide objectives.
  • Conducts duties and responsibilities in accordance with Uisce Éireann's Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of UÉ business information, and delivery of critical services, in accordance with the NIS Directive and any other relevant cybersecurity regulation.
• Other duties as required.

Knowledge, Skills and Experience:

• Relevant third level qualification and or accreditation is desirable and/or relevant experience.
• Minimum 1-year relevant experience. Experience in a similar role in the water, utilities or similar industries is desirable.
• Strong computer skills with a proficient working knowledge of MS SharePoint, Word, Excel, PowerPoint and Outlook and familiarity with Oracle and the P2P process.
• Proactive with ability to work on own initiative and with others to ensure success in the performance of a team.
• Proven effective time management skills with the ability to prioritise and remain focused.
• We work better together - proven ability to create and develop good working relationships to facilitate the accomplishment of work goals, coupled with the ability to gain commitment from others.
• Excellent verbal and written communication skills with the ability to convey messages in a clear and concise manner.
• We do the right thing - ability to set up ongoing processes and procedures to collect and review information.
• Flexible regarding working in a changing environment and the ability to adjust to new work structures, processes, and requirements as necessary.
• We aim high - Proactively identify new areas of learning and using newly gained knowledge and skills on the job.
• Travel may be required from time to time - Full, clean and valid Irish category B driving licence is minimum requirement. Additional Driving License categories an advantage. A clean driving licence is defined as meaning that the applicant has not been convicted of an offence under the Road Traffic Acts (other than an offence for which the penalty is the imposition of penalty points).

The closing date for receipt of applications for this vacancy is 08/09/2026

Please note that applications submitted after this closing date will not be accepted.

* Successful external candidates will be offered a salary within the advertised range based on an assessment of their relevant skills, qualifications, experience and readiness to undertake the responsibilities of the role.

Internal candidates will be considered in line with the application of Uisce Éireann's Pay Model and associated pay policies.

The salary range is designed to recognise that successful candidates may join the organisation at different stages in their career, while also providing scope for future salary progression as capability and experience develop.

Uisce Éireann is an equal opportunities employer.

We are committed to providing a diverse and inclusive place of work and have a robust strategy and framework called ibelong to enable this. We are an equal opportunity employer and through our recruitment process we welcome and encourage applications from interested and suitably qualified individuals regardless of gender, age, racial or ethnic origin, membership of the traveller community, religion or beliefs, family or civil status, sexual orientation/gender identity or disability.