Soft Services Manager

Soft Services Manager

Location: Dublin, Ireland
Salary: Up to €85,000 plus Sodexo benefits
Contract Type: Full Time, Permanent

About the Role

We are seeking an experienced Soft Services Manager to lead the delivery of soft facilities services within a busy GMP-regulated pharmaceutical manufacturing environment.

This is a senior leadership role with a strong focus on Quality, Health & Safety, GMP, cleaning, hygiene and compliance. You will lead a large and diverse workforce, ensuring services are delivered to consistently high standards while maintaining a strong culture of safety, quality and continuous improvement.

The role will also oversee the onsite food service operation, ensuring that food is produced and delivered in line with the required food safety and HACCP standards.

Key Responsibilities

• Lead and manage cleaning, hygiene and wider soft services operations across the site.
• Drive a strong Quality, Health & Safety and GMP culture, ensuring services are delivered to the required standards.
• Ensure full compliance with GMP, HACCP, Health & Safety and audit requirements, maintaining a constant state of audit readiness.
• Lead, manage and develop a large onsite workforce, driving high performance, accountability and employee engagement.
• Act as the primary point of contact for the client, building strong relationships and managing service delivery expectations.
• Oversee budgets, labour and consumables, with responsibility for P&L and cost control.
• Manage audits, risk and compliance documentation across the site.
• Identify and implement improvements to cleaning standards, operational efficiency and overall service delivery.
• Work closely with the wider site and client teams to ensure services support the operational requirements of a busy manufacturing environment.
• Drive innovation and identify opportunities to bring added value to the client and customers.

About You

We are looking for an experienced senior operational leader with a strong background in pharmaceutical, manufacturing or another highly regulated environment.

The key requirements for this role include

• Strong experience in Quality, Health & Safety and GMP within a highly regulated environment.
• Previous experience working within a pharmaceutical or manufacturing environment.
• Proven experience leading and developing large teams, ideally with responsibility for 200+ employees.
• Strong experience managing cleaning, hygiene or wider soft services operations.
• A strong understanding of GMP, HACCP, cleaning standards and compliance requirements.
• Experience managing large-scale operations in an environment where safety and quality are critical.
• Strong commercial awareness, including experience managing budgets, labour costs and P&L.
• Excellent leadership and people management skills, with the ability to develop managers and build high-performing teams.
• Strong client-facing, communication and stakeholder management skills.
• A proactive approach, with the ability to identify opportunities for improvement and drive change.

This is an excellent opportunity for a senior leader who is comfortable managing a large, complex operation and has the GMP, Quality and Health & Safety background needed to operate successfully in a highly regulated environment.

Why Sodexo?

Working with Sodexo is more than a job; it's a chance to be part of something greater.

Belong in a company and team that values you for you.

Act with purpose and have an impact through your everyday actions.

Thrive in your own way.

We also offer a range of perks, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering wellbeing support
• An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
• Access to a 24hr virtual GP Service
• Sodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family)
• Save for your future by becoming a member of the Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
• Sodexo UK and Irelands enhanced benefits and leave policies

A little more about Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.

We're a Disability Confident Leader employer. We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click to read more about what we do to promote an inclusive culture.

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications

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