Assistant Operations Manager

Assistant Operations Manager

We are seeking an experienced and highly organised Assistant Operations Manager to support the Hotel Operations Manager in the day-to-day operation of The Europe Hotel & Resort.

The role is highly operational and guest-facing, requiring the successful candidate to be actively involved in the daily running of the hotel while also managing the administrative and organisational responsibilities associated with the position. The role has a strong focus on Food & Beverage, conference and banqueting, and Duty Management, while maintaining oversight of the wider hotel operation. Exceptional attention to detail and strong organisational skills are essential.

Key Responsibilities

• Support the Hotel Operations Manager in the smooth and efficient day-to-day operation of the hotel.
• Lead, support and coordinate the Duty Management team, ensuring effective communication and consistency across all shifts.
• Be actively involved in the daily hotel operation, with particular focus on Food & Beverage, front desk and conference and banqueting.
• Work closely with Heads of Department to ensure effective coordination across the hotel.
• Support the successful delivery of banqueting events and other high-volume operational periods.
• Monitor service standards, presentation, cleanliness and compliance with hotel procedures.
• Respond to guest feedback, queries and complaints, ensuring appropriate and timely resolution.
• Support the training, coaching and development of operational colleagues.
• Complete operational reports, administration and follow-up tasks accurately and within required timeframes.
• Assist with operational planning, inspections and the implementation of hotel standards and procedures.
• Deputise for the Hotel Operations Manager when required.

What We Are Looking For

• Proven experience in a supervisory or management role within a high-volume 4- or 5-star hotel.
• Strong Food & Beverage and conference/banqueting experience.
• Previous Duty Management experience is preferred, ideally within a high-volume hotel environment.
• Front Office / Reception experience and knowledge of Opera PMS or a comparable hotel PMS would be highly advantageous.
• Exceptional attention to detail with strong administrative and organisational skills.
• A hands-on management style with the ability to be actively involved in the daily hotel operation.
• Excellent communication, leadership and problem-solving skills.
• Ability to remain calm, organised and effective in a fast-paced environment.
• Impeccable personal presentation and a professional, polished approach at all times.
• A genuine commitment to exceptional guest service and luxury hospitality standards.
• Flexibility to work varied hours, including evenings, weekends and busy operational periods.
• Excellent written and spoken English is essential.
• Candidates will be assessed primarily on relevant experience, operational ability and leadership skills.
• Candidates must have independently obtained the legal right to work in Ireland and will be required to provide appropriate evidence.

Benefits

• Enhanced Pension Scheme
• Family Leave Support
• Tax Saver Schemes
• Generous Employee Discounts across Killarney Hotels Collection
• Service Recognition Awards
• Career Development & Training
• Staff Appreciation Events
• Complimentary Laundry of Company-Supplied Uniform
• State-of-the-Art Staff Accommodation, subject to availability