Endoscope Service Technician
Who we are?
Healthcare 21 is a sales, marketing, and technical services company. Our purpose is to deliver products and solutions to assist healthcare providers achieve optimum clinical outcomes.
We are high growth company that aims to be the partner of choice for our global healthcare suppliers; deliver on our promises to our customers across hospitals and the wider community; and promote ownership within our employees to be the best at everything they do
We are a values-based company who recognise and reward employees that embrace our values of passion, innovation, transparency, and simplicity. At Healthcare 21, we are respectful of others and do not accept discrimination in any form. We believe it is our differences that are essential in forming our effective and creative teams and it has made us the sustainable business that we are today.
The long-term success of our sustainable business is based on our teamwork, integrity, and the ability of our people to take ownership of their role. It is our responsibility to provide you with an exciting, innovative environment that is respectful, fulfilling and rewarding. Want to know more about what to expect from a working life in Healthcare21, then click here.
Job snapshot
Healthcare 21 is opening a new, state-of-the-art endoscope repair facility at the Dublin Service Centre. This is a significant investment in Healthcare 21’s endoscope service capability and creates an opportunity to help build a specialist workshop from the ground up.
As the Endoscope Repair Technician, you will be responsible for the assessment, diagnosis, quotation, repair, testing and quality assurance of flexible endoscopes and associated devices, working to manufacturer specifications within a regulated quality environment. The role will work across a broad range of flexible endoscopes, including Fujifilm gastroscopes, colonoscopes, duodenoscopes, bronchoscopes and associated devices
Candidate Location: On site in the Dublin office
Responsibilities:
Key Responsibilities are not limited to but will include:
Perform diagnosis, troubleshooting, evaluation and repair of flexible endoscopes and associated equipment.
Complete detailed incoming assessments and provide accurate repair recommendations and cost estimates.
Carry out complex and intricate repairs in accordance with manufacturer specifications and approved repair procedures.
Conduct incoming inspection, decontamination, functional testing, quality control inspection and final release checks to OEM standards.
Verify the integrity and performance of every repaired device before return to the customer.
Identify root causes of failure and support corrective and preventive actions.
Complete repairs within agreed turnaround times while maintaining the highest quality standards.
Work in accordance with the quality management system, including ISO 13485, and applicable EU MDR (Regulation 2017/745) and HPRA requirements.
Follow validated decontamination and infection prevention procedures, including the correct use of PPE.
Stay current with emerging endoscope technologies, repair techniques and manufacturer updates.
Contribute to the development and validation of new repair capabilities and service offerings as the facility grows.
Evaluate new components, tools and repair methodologies to extend workshop capability.
Communicate clearly with Customer Service, Sales, Operations and Management colleagues.
Provide technical support and repair-related advice to internal and external stakeholders.
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Contribute to high levels of customer satisfaction through professional, timely communication.
Typical technical work includes:
Diagnosis and fault-finding using leak testing, borescope inspection and functional testing.
Insertion tube, light guide tube and bending section repair.
Bending rubber replacement and angulation wire adjustment and replacement.
Distal tip repair and CCD/CMOS image sensor work.
Light guide and image bundle repair or replacement across fiberscope and videoscope platforms.
Channel replacement, valve and biopsy port work, and air/water system repair.
Control body strip-down, rebuild and calibration.
Final functional testing, image quality assessment and release to customer.
What are the role requirements?
Hands-on experience repairing flexible endoscopes within an OEM manufacturer, authorised service Centre or equivalent specialist repair environment.
Proven repair experience with endoscopes from one or more of the following manufacturers: Fujifilm, Olympus or Pentax.
Demonstrated ability to diagnose faults and complete complex repairs across a range of endoscope models.
Experience working within a regulated quality environment.
Advanced fault-finding and troubleshooting capability.
Strong understanding of endoscope construction, functionality and repair methodology.
Proficient communication in English is desirable
Demonstrates excellent fine motor dexterity and hand-eye coordination.
Able to undertake extended periods of close and microscope-assisted bench work.
Normal colour vision, or corrected equivalent, for image quality assessment
Who exceeds in this role?
Top performers would have:
Confidence in interpretation of technical documentation, repair procedures and specifications.
Excellent attention to detail and a genuine commitment to quality.
Strong organisational and time-management skills.
Proficiency in repair documentation and reporting systems.
Ability to Approach problems constructively and supports corrective and preventive actions
What are some of the benefits of working at healthcare 21?
Competitive salary and bonus structure
Employee Assistance Program
Pension, Life assurance, income protection
Educational Assistance
HC21 training academy
Enhanced annual and life leave
Employee engagement initiatives and a dedicated internal employee communication platform
Supportive colleagues to learn from and enjoy company social outings, parties, and events
We are proud to be an equal opportunity employer. At Healthcare 21 we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.
We also know the confidence gap can often get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you!
