Customer Service Analyst
The Company
Ohshima Ireland is currently seeking an experienced Customer Service Analyst to join our growing team based in our Dublin HQ. This organisation has worldwide expertise but also a local presence within their specialised field.
This will be a key, front office, commercial role in the in company and requires someone coming from a fast-paced environment background. Working with a team of Production, Procurement and Engineering professionals, this is an excellent opportunity in an excellent organisation to grow and progress your career.
The Role
To host customer conference calls, emails, and meetings both off-site and on-site
To manage the customer order books both in terms of the customer portal and the Ohshima ERP system
To manage the information flow between the customer and the internal department through appropriate/relevant media formats
To process identified reports including on-time delivery, forecasting and sales v forecast
To report and monitor on key performance indicators for the Customer Service Department
To manage the quotation process through receipt, distribution, submission and the feedback to the relevant departments
To participate in the ECN process including the liaising with customers on ECN’s
To help manage the “Hub” system that we have for our customers including the processing of paperwork, stocking, replenishment and distribution
Identify improvement areas with the Customer Service function and work to implement same
Work within the team environment to ensure day-to-day functions and customer care is maintained and upheld
As part of this role there may be a requirement to travel nationally and internationally
Any other relevant duties as deemed necessary by Dept. head
Requirements
3rd level degree in business or data-related or similar
Minimum 2 years experience in similar role required
Ability to multitask and juggle several responsibilities simultaneously
Strong written and verbal communication skills
High proficiency in Microsoft office (specifically excel)
Good attention to detail and organizational skills
Proficiency with common customer success and customer relationship management software, such as customer-specific portals ERP systems
