Service Manager
Established in 1978, Flow Technology is a privately owned process engineering company based in Charleville, Co. Cork. We design, manufacture, install and distribute specialist process equipment and systems across the biopharma, pharmaceutical, beverage, food and dairy industries.
The Role
As Service Manager, you will lead the service division, with responsibility for team performance and operational and commercial growth. The role includes strategic planning and business development to expand our service offering and deliver sustainable revenue growth.
Key Responsibilities
Define and deliver the service division’s strategy in line with company objectives.
Set clear goals for team performance, customer satisfaction and revenue growth.
Identify new business opportunities and develop plans to grow service revenue year-on-year.
Build strong client relationships to secure repeat business and long-term contracts.
Work with sales and senior management on pricing strategies and proposals.
Monitor budgets, margins and costs to ensure profitability.
Prepare forecasts and performance reports for senior leadership.
Oversee the scheduling and delivery of service and maintenance activities.
Ensure compliance with safety standards, quality protocols and client requirements.
Provide leadership, direction and coaching to the service team, including apprentices.
Support the Business Unit project team in planning works.
Organise effective training and development programmes for team members.
Manage relevant HR administration, including timesheets, holidays, performance reviews and salary reviews.
Required Skills, Experience and Attributes
More than 10 years’ industry experience with mechanical and process systems in a busy service environment.
Experience managing service teams and growing revenue streams.
Strong financial management skills, including PL experience.
Relevant third-level or craft technical qualification, or relevant experience.
In-depth knowledge of construction procedures, equipment and safety guidelines.
Relevant team leadership and development experience.
Excellent interpersonal, communication, organisational and problem-solving skills.
Ability to multitask, work under pressure and use your own initiative.
Strong attention to detail and commitment to safety.
Strong working knowledge of Microsoft Office applications.
Ability to travel to customer sites locally and nationwide.
Availability to work outside normal hours when required during customer process shutdowns.
The Package
Attractive salary with scope for progression.
Company vehicle and fuel card.
Company phone and laptop.
Company pension scheme.
Support for training and self-development.
