Revenue Assurance Administrator

• Department: Revenue Assurance
• Employment Type: Full time, permanent
• Location: Hybrid - Sandyford, Dublin 18
• Salary: c. 33,000 plus 3,000 annual bonus
• Reports to: Revenue Assurance Manager

This role quantifies and recovers revenue leakage across our prepay base - reconciling charging against the meter of record, sizing discrepancies in kWh and euro, and negotiating repayment.

A critical control role in a growing team: you will work across large consumption datasets, produce management reporting, and refine processes as volumes grow.

Key Responsibilities

Reconciliation & Exception Detection

• Reconcile PPP meter charging against the meter of record (ESB Networks / GNI).
• Validate consumption, tariff and top-up data on flagged accounts to isolate cause.
• Analyse consumption profiles to identify tampering, fraud and billing exceptions.

Quantification & Recovery

• Size each discrepancy in kWh and euro; prioritise by value at risk.
• Negotiate repayment plans; monitor adherence, arrears ageing and recovery against target.
• Manage non-performing accounts to disconnection; refer aged debt to collectors.

Escalation & Customer Engagement

• Act as escalation point for complex accounts, engaging customers by phone and email.
• Coordinate site visits with Customer Service and resolve cases with network operators and third parties.

Controls, Reporting & Administration

• Audit technician site visit reports against system data; track exceptions by cause code.
• Produce weekly and monthly reporting on volumes, cycle time, and euro identified versus recovered.
• Administer customer communications, including mail merges and returned post, within SLA and regulatory policy.
• Coach Tier 1 staff and document processes as volumes grow.

Skills, Knowledge & Expertise

Essential

• Strong Excel, including pivot tables, lookups and manipulation of large datasets.
• Excellent numerical and analytical skills, with proven ability to reconcile data and quantify variances.
• Administration experience: mail merges, data maintenance and report production.
• Excellent written and verbal communication of complex, data-driven findings.
• Proven ability to hit individual and team targets, working in a self-directed manner.
• Ability to engage customers calmly, professionally and empathetically.

Desirable

• Finance, revenue assurance or credit control experience.
• Utilities experience, particularly electricity or gas metering or billing data.
• SQL and CRM experience; graduates with technical or business competence considered.