Spa & Wellness Manager

The Hillgrove Hotel & Spa is looking for a commercially focused, people-oriented and guest-driven Spa Manager to lead our Spa and Leisure operation.

This is a senior, hands-on leadership role with responsibility for the department's commercial performance, guest experience, operational standards and team development.

As Spa Manager, you will build strong relationships with colleagues, guests, members, suppliers and external partners. You will identify opportunities to grow revenue, develop compelling spa experiences and create a positive workplace in which colleagues can perform at their best.

Key Responsibilities

• Lead the day-to-day management of the hotel's Spa and Leisure operation.
• Drive revenue across treatments, spa packages, memberships and retail products.
• Develop and deliver a clear commercial plan for the department.
• Monitor bookings, treatment-room utilisation, sales performance and departmental targets.
• Create seasonal packages, promotions and initiatives to attract new and returning guests.
• Build strong relationships with hotel guests, spa members, corporate clients, suppliers and external partners.
• Work with the hotel's Sales and Marketing teams to promote the spa across relevant channels.
• Recruit, lead, motivate and develop a high-performing Spa and Leisure team.
• Create effective rosters that reflect business levels, guest demand and operational requirements.
• Set clear expectations and provide regular coaching, feedback and performance support.
• Build a positive, inclusive and engaging culture within the department.
• Maintain a visible management presence and support colleagues during busy periods.
• Ensure guests receive a warm, personalised and professional experience at every stage of their visit.
• Respond to guest feedback and resolve concerns promptly and effectively.
• Manage departmental budgets, payroll, costs and financial performance.
• Oversee stock control, purchasing, retail displays and inventory management.
• Maintain high standards across treatment rooms, leisure facilities and public areas.
• Ensure compliance with hygiene, licensing, health and safety and all relevant operational requirements.
• Produce regular reports on departmental performance, opportunities and areas for improvement.
• Work collaboratively with other hotel departments to strengthen the overall guest experience.

Qualifications

• Previous management experience within a spa, leisure, wellness, beauty or luxury hospitality environment.
• A recognised qualification in beauty or spa therapy would be an advantage.
• Strong commercial awareness with experience driving revenue and managing departmental performance.
• Experience working with budgets, payroll, sales targets, memberships or retail products.
• Proven ability to lead, motivate and develop a diverse team.
• Excellent people-management and relationship-building skills.
• Confidence engaging with colleagues, guests, members, suppliers and external partners.
• A proactive and solutions-focused leadership style.
• Strong communication, organisational and decision-making skills.
• Ability to balance commercial priorities with exceptional guest experiences.
• Strong attention to detail and a commitment to maintaining excellent standards.
• Flexibility to work according to the operational needs of the department, including weekends and public holidays.

An Award-Winning Workplace

Proud to be recognised as:

Great Place to Work® Certified
Ireland's Best Workplaces™ 2026
Ireland's Best Workplaces in Hospitality™ 2026
Ireland's Best Workplaces for Women™ 2026

A Culture That Develops Leaders

At The iNUA Collection, we believe great leaders create great workplaces. We empower our managers to make an impact, develop high-performing teams and contribute to the commercial success of our hotels.

Through coaching, mentoring and professional development opportunities, we support our leaders to Learn, Evolve and Thrive while building rewarding careers within our growing collection.

More Than Just a Job

✓ Leadership development through iNUA Academy
✓ Coaching, mentoring and succession-planning opportunities
✓ Autonomy to shape the spa's commercial and operational direction
✓ Opportunities to develop your commercial, operational and people-management experience
✓ Cross-property career opportunities within our growing collection of hotels
✓ Opportunities to progress into senior hotel-management positions
✓ Colleague and Friends & Family rates across iNUA hotels
✓ Recognition programmes that celebrate individual and team success

If you are a commercially minded spa professional, a confident people leader and passionate about creating exceptional guest experiences, we'd love to hear from you.

Join the Hillgrove Hotel & Spa and become part of an award-winning team where you can Learn, Evolve and Thrive.