Data Protection Operations Specialist - # 26-20808

Duration: 5+ Months

Job Description:

• Client is looking for a detail-oriented Senior Data Protection Operations Specialist (contractor) to support Client’s Trust & Safety Policy (TSP) team. TSP focuses on a variety of trust and safety areas, with a particular emphasis on protecting the expression rights and private information of communities and users across client through strategic solutions that balance defensible risk.
• This contract role will be focused on meeting legal/regulatory requirements through data protection–related workflows.

What You’ll Do

• Review and process requests under different data protection regulations relating to personal information such as access and deletion of data.
• Escalate urgent cases to Legal for review and approval
• Escalate gray area cases to Program Lead for additional analysis.
• Identify and communicate trends to inform program & policy decisions and enhancements.
• Troubleshoot and identify bugs in related tooling workflows.
• Identify areas of process improvement and contribute to enhancing operational efficiency.
• Participate in TSP cross-program operational support as needed.

• 2-3+ years of data protection–related experience.
• Experience with an operational role such as handling queue-based requests or reviewing content within Trust & Safety, Legal or similar.
• Willingness and capability to focus on operational queue work and administrative program facets.

• General familiarity with data protection requests in the tech industry.
• Critical thinker who can thoughtfully apply policy guidance to a variety of circumstances.
• Superior organizational skills and attention to detail.
• Strong written and verbal communication skills.
• Ability to work and make decisions independently.

• Education: BA / BS degree or equivalent work experience.