Sales Advisor Part Time (8hrs Contract)

Overview

We are looking for enthusiastic and motivated individuals to join our team as Temporary Part-Time Sales Associates. The role involves delivering excellent customer service, supporting daily store operations and working together to achive team goals.

Responsibilities

• Ensure the level of customer service given is consistent with the company standards and meets customer needs and expectations
• Assist with achieving store KPI targets
• Attend training on sales and product knowledge as required
• Use skills and training to generate sales, units/transactions and average spend
• Report any misuse or theft of stock to a member of management
• Reflect the values of the brand in personal presentation and demonstrate an enthusiasm and passion for the brand
• Follow visual merchandising principles to ensure that the brand is represented to the highest standards in the store
• Observe and conform to all retail policies and procedures
• Maintain good standards in Health and Safety and housekeeping

Qualifications

Competencies

• Customer Service Orientation
• Team Participation
• Flexibility
• Initiative
• Communication
• Positive Attitude

Customer Service Orientation

• Discovers and meets the needs of customers, both external and internal, and encourages others to do the same.
• Deals with customer requests and complaints effectively, keeping customer informed at all times.
• Takes personal responsibility for customer satisfaction.
• Continually monitors own quality of service against standards required by Gant and customers.

Team Participation

• Takes ownership of and contributes fully to team objectives.
• Accepts accountability for team outcomes.
• Assists other team members.
• Recognises and works effectively with team dynamics.
• Understands own role within the team
• Encourages other members of the team to contribute fully.

Flexibility

• Able to adapt to changing circumstances in a positive manner.
• Willing to suggest new ways of doing things.
• Recognises the need for continuous change.
• Accepts the merit of differing viewpoints.
• Adjusts quickly and positively to revised priorities.

Initiative

• Does more than is required to contribute to business results, solve or avoid problems and makes the most of new opportunities.
• Suggests new approaches and creative solutions.
• Looks for new and better ways of doing things.
• Is pro-active and not merely re-active.

Communication

• Uses interpersonal skills that are appropriate for the situation.
• Openly discusses thoughts, opinions and issues in a clear manner.
• Able to present well thought out ideas in a logical manner through good verbal and written skills.
• Listens well and accepts the opinions of team.
• Able to communicate with customers and all levels of employees.
• Keeps team and manager informed, explaining reasons behind key decisions.

Positive Attitude

• Has a positive expectation of success
• Accurately identifies own weaknesses and strengths
• Displays/acts with confidence, energy and enthusiasm
• Admits to mistakes and learns from them
• Eager to improve/update skills
• Receives constructive feedback positively
• Able to keep own emotions from interfering with work
• Remains calm and focused on the job in difficult situations