Family Support Programme Co-ordinator
Job Title: Family Support Programme Co-Ordinator
Reporting to: Chief Executive Officer (CEO)
Location: The CRY Centre, Unit B14, Tallaght Cross West, Dublin 24.
This is a Hybrid working role.
About CRY:
CRY Ireland is a registered charity, based in Tallaght, Dublin 24, committed to supporting families impacted by the sudden cardiac death of a young person and those living with a diagnosis of an inherited cardiac condition. CRY Ireland’s mission is to provide free emotional support services and facilitate access to screening, supporting research and awareness initiatives for people across the island of Ireland affected by an inherited cardiac condition or the loss of a young person to sudden cardiac death.
Why join us?
Be part of a Charity providing emotional support services across the island of Ireland, creating a space where families can connect with each other, be and feel supported in their grief – making a difference to families and individuals affected by sudden cardiac death and those living with a diagnosis of an inherited cardiac condition. The ideal candidate will be positive, enthusiastic and friendly with a proven ability to work as part of a team and build relationships with others, possess a third level qualification in a social science discipline, passionate about engaging with people and have a strong empathy with bereaved families.
Job Purpose:
Lead the effective coordination and delivery of the Family Support Programme, ensuring that families receive a responsive, compassionate and professional service. Supporting the Charity’s team of Helpline Family Support Programme Volunteers. Monitor service needs, support continuous improvement, and ensure that programme activities are delivered in line with agreed standards, available resources and organisational priorities.
Provide practical, professional and reliable support to the Chief Executive Officer in the management and coordination of the charity’s day-to-day activities. This includes assisting with planning, organising, reporting, service coordination, implementation of decisions, and the delivery of priorities and tasks that may be assigned by the Chief Executive Officer from time to time including drafting and sending letters and emails, Minute taking document management, scanning and archiving files, communication updates, quarterly reports and Board Updates, managing incoming communications from supporters, processing and recording donations, maintaining accurate supporter records, and ensuring supporter information and marketing consents are managed in accordance with GDPR and organisational policies and ad hoc duties as required in line with the purpose of the role.
Duties Responsibilities
Working collaboratively with the CEO and Board of Trustees, develop and maintain constructive relationships with families, colleagues, volunteers, healthcare professionals, partner organisations and other relevant stakeholders. Represent CRY Ireland positively and professionally, ensuring that communications are clear, sensitive and consistent with the charity’s purpose and reputation.
Essential Experience Qualifications
▪ Experience within healthcare or social care services. Third level qualification in Childcare, Social Work or Social Care, Psychology, Social Sciences (or relevant discipline), Education, Adult Education, Community and Youth Work (or another equivalent relevant discipline).
▪ Can show compassion, understanding and empathy towards families who have experienced a bereavement or living with a diagnosis and is comfortable listening to people, providing emotional support and treating them with dignity and sensitivity.
▪ Ability to manage a varied workload, prioritising projects, tasks and communications while remaining organised and responsive to changing priorities.
▪ Excellent written and verbal communication skills with the ability to professionally engage with a diverse range of persons and organisations;
▪ The ability to recognise and manage critical relationships;
▪ Excellent time management, organisational and project management skills;
▪ Have excellent IT skills across a range of software applications; Experience working with databases or CRM systems
▪ An ability to show initiative, with a flexible ‘can-do’ attitude;
▪ Strong team player with the ability to work independently.
▪ Flexible, reliable and proactive.
▪ Is adaptable to new working environments and has a high degree of initiative
Hours
This is a full-time (37.5 hours service over five days per week), permanent position. You will be expected to be available during normal office hours; however, due to the nature of the job, work outside of normal office hours and over weekends may arise on occasion. This is a hybrid working role with an agreed number of days, office based.
Travel
The role will require some travel within Ireland to support service requirements. Travel and Subsistence payments are made within the Civil Service rates and conditions.
About You:
You have demonstrated good judgment and have experience working with sensitive information.
You have a solid understanding of GDPR compliance or are willing to learn.
You have demonstrated experience of excellent administrative and organisational skills.
You enjoy working in a fast-paced, busy environment.
You are comfortable interacting with people from a variety of backgrounds.
You are discreet and empathetic.
You have excellent writing skills, and experience writing letters and other correspondence in a professional setting.
You pay attention to the details and like to identify ways to improve how you do things at work.
You are efficient and good at planning your tasks and time.
You are highly skilled at the Microsoft Office suite (Word, Excel, Forms, PowerPoint, Outlook, and Teams)
You are resourceful and enjoy finding ways to improve quality and efficiency.
You are comfortable working with databases and digital files.
You enjoy using technology as well as learning and applying new skills and tools.
You have permission to work in Ireland.
If this position is of interest to you and you have the necessary skills and qualifications to succeed, then we would love to hear from you.
Remuneration will be commensurate with both experience and qualifications.
Candidates are invited to write or email a curriculum vitae together with a cover letter, explaining how they meet the requirements of the position to:
Lucia Ebbs, CEO, CRY Ireland, The CRY Centre, Unit B14, Tallaght Cross West, Dublin 24 D24R3HC. Or email [email protected].
Closing date for receipt of applications is 17.00hrs onFriday 28th August 2026.
Position is subject to reference check and Garda Vetting. Candidates must be legally entitled to work in Ireland at the time of application.
CRY Ireland is committed to a policy of equal opportunity.
