Supervisor

As a Supervisor at KIKO Milano, you are a brand ambassador, people leader, and commercial driver. You partner closely with the Store Manager to deliver exceptional customer experiences, achieve sales targets, and lead a high-performing, engaged team.

You play a pivotal role in translating KIKO's brand vision into daily store excellence - coaching the team, driving KPIs, and taking full ownership of store performance in the absence of the Store Manager or Assistant Store Manager.

This is a hands-on leadership role for someone passionate about beauty, retail performance, and developing others.

Key Responsibilities

People Leadership & Team Development

• Lead by example on the shop floor, setting the standard for customer experience, service, and brand representation
• Coach, motivate, and inspire the team to consistently achieve individual and store performance goals

• Develop team capability through on-the-job coaching in:

- Product knowledge

- Make-up application techniques

- Customer engagement and selling skills

• Support onboarding, training, and continuous development of new and existing team members

• Foster a positive, inclusive, and high-performance culture aligned with KIKO values

• Act as a trusted leader and point of escalation in the Store Manager's absence

Customer Experience Excellence

• Champion a customer-first mindset, ensuring every interaction reflects the KIKO Milano brand experience
• Drive strong conversion, ATV, UPT and repeat customer behaviour through effective selling and service standards
• Monitor and respond to customer feedback, resolving issues swiftly and professionally
• Ensure Retail Excellence, product availability, and store presentation consistently meet brand standards

Commercial & Business Performance

• Support the delivery of store KPIs, including:

- Sales and revenue growth

- Conversion rate

- ATV & UPT

• Stock loss and operational efficiency
• Analyse performance data and KPIs to identify trends, risks, and opportunities
• Partner with the Store Manager to create and execute action plans that drive performance
• Prioritise initiatives that deliver the greatest commercial and customer impact

Operational Excellence & Compliance

• Ensure full compliance with all KIKO Milano policies, procedures, and operational standards
• Execute the promotional and commercial calendar with precision and pace
• Maintain high standards across:

- Cash handling

- Stock management

- Health & safety

- Loss prevention

• Proactively identify operational issues and resolve them in partnership with the Store Manager
• Complete all required training, BeKIKO modules, and development programmes on time

What We're Looking For

• Proven experience in a supervisory or senior sales role within fast-paced retail (beauty, fashion, or lifestyle preferred)
• A confident people leader with a coaching mindset
• Strong commercial awareness and the ability to work with KPIs and performance data
• Passion for beauty, make-up, and delivering outstanding customer experiences
• A proactive, resilient, and solutions-focused approach
• Flexibility to work across peak trading hours, including weekends

Why Join KIKO Milano?

• Be part of a global, fast-growing beauty brand
• Clear progression pathways into Assistant Store Manager and Store Manager roles
• Continuous learning and development through structured training and coaching
• A dynamic, inclusive, and high-energy retail environment
• The opportunity to make a real impact - on people, performance, and brand experience

What's in it for you?
• 30 days' holiday including Bank Holidays
• Enjoy a 50% staff discount on KIKO MILANO products
• Free allocation of KIKO MILANO products as part of your employee benefits
• 5% employer pension contribution
• Access to YuLife, our Employee Assistance Programme supporting wellbeing, fitness, and financial health
• Monthly bonus scheme to reward performance and results
• Ongoing training and career development within KIKO MILANO
• Maternity and paternity bonus
• Employee referral scheme with rewards for recommending great talent