Grade VII Business Support Manager Office of the CEO

Job Summary

The Child and Family Agency was established on 1 st January 2014 and is responsible for a range of statutory functions including provision of child protection, alternative care, specified regulatory services and a range of family support services. The Agency has commenced a major improvement programme with significant focus on Practice, Culture and Structure.

The Agency currently has responsibility for a budget of circa €1.2billion and delivers its services through over 5,500 people in 259 locations across the Country.

The Child and Family Agency has responsibility for the following range of services:

• Child Protection and Welfare
• Parenting, Family Support and Early Help Services
• Alternative Care
• Birth Information & Tracing and Adoption
• Tusla Education Support Services (TESS)
• Children's Service Regulation
• Counselling and Therapeutic Supports

Further information is available on www.tusla.ie

Job Objectives

Main Duties and Responsibilities

Leadership and Direction

• Manage the interface with the CEO's Office with a view to facilitating good communication between internal and external stakeholders.
• Directly support the Chief Executive and Business Manager in the Office of the CEO.
• Responsible for day-to-day management of the office / overseeing administrative support staff.
• Oversee the management of emails to [email protected] ensuring timely responses and action of any follow up.
• Execute timely follow up of all tasks and ensure all deadlines set internally or externally are met.
• Support the preparation of necessary briefing material and relevant documentation for the Chief Executive Officer and Business Manager.
• Support to the highest possible standard by monitoring and reviewing teamwork to ensure quality and accuracy.
• Promote and participate in the implementation of the Reform Programme.
• Ensure that assigned work is managed and actioned within specified timelines.
• Create a positive working environment, which contributes to maintaining and enhancing effective working relationships.
• Lead by example, motivate and encourage others, build team commitment.
• Provide cover for periods of leave for the Business Manager as required

Teamwork, Building & Maintaining Relations

• Be accountable for own work and that of direct reports as appropriate.
• Work collaboratively with colleagues on the Executive Management Team and their support staff (Office of Director of Services & Integration, People & Change, Finance & Corporate Services, Quality & Regulation & Chief Information Officer) and the Board Office.
• Collaborate with the Business Manager in relation to proactive internal and external communication and engagement.
• Liaise with colleagues in DCEDIY, DOE, DOJ and other relevant Departments, Regulators, Advocacy Services, Private, and Community & Voluntary Agencies as required.

Human Resources

• To promote a culture that values diversity and respect in the workplace.
• To provide assist with leadership and motivation conducive to good staff relations and work performance.
• Where appropriate, establish and maintain records of attendance, statistical information, annual returns, and any other information as requested.
• Participate in the recruitment, retention and development of staff including training and continuous assessment

Education & Training

• Maintain standards of practice and levels of professional knowledge by participating in continuous professional development initiatives and attendance at courses as appropriate.
• Engage in career and professional development planning.
• Promote staff development and training, supporting ongoing education, mentoring, and training.
• Keep updated with current and relevant policies, procedures and legislation.

Health & Safety

• Comply with and contribute to the development of policies, procedures, guidelines and safe professional practice and adhere to relevant legislation, regulations and standards.

• Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the service for example National Standards for Child Protection and Care and comply with associated Tusla - Child and Family Agency protocols for implementing and maintaining these standards as appropriate to the role.
• To support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service

The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office.

Skills Requirement

Applicants must by the closing date of application have the following:

• Have at least 2 years' administrative experience relevant to the role.
• Have at least three years' experience in an operational role with proven skills in the following areas.
  • Employee supervision
  • Stakeholder Management
  • Information Management/Reporting
• Have sufficient administrative capacity and experience to discharge the outlined requirements of this role.

Health

A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service.

Character

Each candidate for and any person holding the office must be of good character.