Sauna Host (Cork)

The Hot Box Sauna is Ireland's leading sauna and wellness experience, offering a unique blend of relaxation, community, and wellbeing. We are a genuine energetic bunch of individuals that are striving for a better lifestyle not only for our customers but also for our own employees. Would you like to be part of it? Then, please keep reading!

We are seeking a motivated and enthusiastic person to join our team as Sauna Host to deliver a seamless, welcoming, and high-quality experience to our guests.

Key Responsibilities

Guest Experience & Service

• A Warm Welcome - greet every guest with a calm, friendly and professional attitude. Set the tone for their visit from the moment they arrive.
• Sauna Experience - walk guests through the layout, how their session flows, and what to expect from the saunas, plunge pools and shared spaces and answer questions along the way. Look out for how guests are doing and step in gently when someone needs a hand.
• Keeping the Heat Right - look after the saunas throughout the day, making sure every sauna is at its best temperature for each session by chopping and stacking firewood, lighting the stoves and tending them through your shift, or switching electric heaters on and off safely.
• Keeping Sessions Flowing - manage check-ins and check-outs, hand out wristbands, and keep transitions between sessions smooth and on time.
• Support & Presence - be on hand to answer questions, guide guests, and look after anyone who's new or a little nervous, help them feel confident and cared for.
• Closing Conversation - thank guests as they leave, ask about their experience, and let them know about rebooking, offers and memberships.

Cleanliness & Presentation

• Towel Rituals - prepare and roll fresh towels for each session and keep stations well stocked and looking their best.
• A Tidy Space - keep reception, changing rooms and refreshment stations spotless throughout the day.
• Session Turnarounds - reset the venue between sessions: benches wiped, water topped up, towels replenished. Clean the saunas, changing rooms, showers and toilets daily. .
• Deep Clean Days - take part in scheduled weekly and monthly cleaning, including sauna deep clean, stoves and ash, laundry, and power washing our outdoor areas.

Health, Safety & Wellbeing

• Sauna & Pool Know-How - understand the temperature, hygiene and etiquette guidelines across all our sauna and plunge experiences. Care for the plunge pools by doing daily cleaning, chemical treatment and pool testing, with full training provided.
• Confidence in the Unexpected - know your way around the venue's safety procedures so you can look after guests calmly if they ever need it.
• Lost Property - look after and log belongings left behind so they find their way back to their owners.
• Keeping Records - follow our simple reporting procedures so anything worth noting is logged properly.

Arrivals & Bookings

• Check-In & Check-Out - use our booking system to check guests in, and handle cancellations, reschedules and voucher redemptions.
• Payments - process payments, gift vouchers, offers and memberships accurately.
• Stock Awareness - keep an eye on towels, water, merchandise and hygiene supplies, and flag anything running low or in need of attention.

Communication & Teamwork

• Staying in the Loop - use our team tools to keep up with team notes, guest information and shift updates.
• Breaks & Cover - work with your supervisor on breaks and shift swaps so the team is always well covered.
• Guest Champion - share the feedback from guests and bring your own ideas for making the experience even better.

About You

You love the outdoors and working with others in a hands-on environment. Have a friendly demeanour, adapt well to new situations and are passionate about helping others as well as continuous learning and improvement. You enjoy a physically active role, in all weather.

Required Skills and Experience

• Experience in a customer facing role. General maintenance experience is a bonus, as well as interest in Health & Wellness.
• Good communication skills, strong customer focus, punctual and dependable.
• Age over 18 years.
• Able and willing to carry out physical tasks in all weather, outdoor environments. Tasks involve cleaning, lifting and, at our wood-fired venues, chopping and carrying firewood.
• Right to work in Ireland full time without restrictions.
• Available to work up to 39 hours per week, Monday to Sunday.
• Ability to reliably commute and work at the job location (T12 FCN2) Mon - Sun, with morning shift starting at 6:20 AM and afternoon shift ending at 11:00 PM.

About Us

The Hot Box is one of Ireland's fastest-growing wellness brands, offering a variety of unique wellness and relaxation facilities across the country, especially well known for outdoor saunas and plunge pools in tranquil surroundings and places of natural beauty.

Our team is held together by five values. If they sound like you, you'll feel right at home:

Give a damn: You care deeply about what you do and the standard you do it to. If something isn't right, you take ownership and act.

Get things done: You value action and outcomes over over-analysis. You move fast and follow through until the job is finished to a high standard.

Be a team player: You put the team ahead of ego, titles, or personal wins. You show up for the people around you and do what's needed, even when it isn't strictly "your job."

No bull: You're honest, direct, and transparent, even when the truth is a little uncomfortable. You say what you mean, with respect.

Keep your promises: You do what you say you'll do, for guests and teammates alike. If something slips, you flag it early, own it, and fix it.

Job Title: Sauna Host

Reporting to: Site Manager

Location: T12 FCN2, Victoria Rd, Ballintemple, Cork

Contract type: Permanent

Working hrs: Up to 39 hrs per week, shift work between 6:30 AM and 11:00 PM

Work model: Onsite

Salary: €14.50 per hour