Principal Data Privacy Specialist, Fulfillment

The Principal Data Privacy Specialist, Fulfilment, is a senior operational role within ZoomInfo's Office of the Data Protection Officer. Reporting to the Senior Team Lead, Data Privacy Fulfilment, the role supports the effective day-to-day delivery of the Fulfilment team's work, with primary responsibility for complex data subject rights requests, privacy-related queries, and related operational processes across applicable US, European, and other privacy regimes.

As a senior member of the team, the Principal Data Privacy Specialist provides subject-matter expertise, quality oversight, and practical support to colleagues. The role acts as a delegated point of leadership when the Senior Team Lead is unavailable, helping maintain continuity in prioritisation, escalation handling, workload coordination, and service delivery.

This is a privacy fulfilment and operations role. It supports execution of established privacy processes and does not own the wider privacy compliance programme or broader privacy strategy.

What You'll Do:

Privacy Operations & Program Support

• Manage and oversee the end-to-end handling of data subject rights requests, including access, deletion, correction, restriction, objection, opt-out, and related complaints, ensuring timely, accurate, and compliant responses.
• Apply working knowledge of applicable privacy requirements, including the GDPR, CCPA/CPRA, other relevant US state privacy laws, data broker laws, and other applicable data protection requirements.
• Oversee the operational management of the data privacy mailbox, including triage and prioritisation of queries, coordination of responses, and maintenance of clear records.
• Demonstrated project-management experience delivering privacy fulfilment initiatives from scoping through implementation, including workflow automation, process improvement, operational policy or procedure rollout, and cross-functional change management.

Team Mentorship & Coaching

• Support the Senior Team Lead in the day-to-day coordination of the fulfilment team, including workload prioritisation, escalation management, quality assurance, and process consistency.
• Provide guidance, coaching, and practical support to other members of the fulfilment team, helping promote consistent, high-quality handling of requests.

Incident Response & Regulatory Compliance

• Support the handling of data incident notifications received through privacy fulfilment channels, including initial triage, coordination with relevant teams, and support for root-cause analysis and remediation activities.
• Analyse privacy-related fulfilment queries, assess relevant facts and risk, prepare recommended responses, and escalate complex, sensitive, or higher-risk matters to the Manager, Privacy Fulfilment or other appropriate stakeholders.
• Maintain accurate request records, operational metrics, and supporting documentation to support reporting, audit readiness, and continuous improvement.

Cross Functional Partnerships

• Identify recurring issues, process gaps, and trends in fulfilment activity, including emerging requirements under US privacy and data broker laws, and recommend practical operational improvements.
• Work closely with Legal, Security, Product, Customer Support, and Operations teams to obtain information and coordinate fulfilment activities.

What You Bring:

• 3-5+ years' experience in data privacy compliance, data protection, regulatory fulfilment, risk, or a related operational environment.
• Demonstrated experience managing consumer or data subject rights requests under US privacy laws, including the CCPA/CPRA and other applicable state privacy and data broker requirements.
• Strong working knowledge of European data protection law and practice, including the GDPR and associated guidance, as well as familiarity with other relevant global privacy requirements.
• Relevant third-level qualification and a recognised data protection or privacy certification, or progress toward one.
• Strong organisational skills with the ability to manage multiple priorities simultaneously.
• Professional privacy certification such as CIPP/E, CIPM, CIPT, AIGP, or equivalent is advantageous.
• Demonstrated ability to assess and resolve privacy-requests in a pragmatic, business-focused way, escalating appropriately where legal, regulatory, or reputational risk is elevated.
• Experience providing senior-level support, informal leadership, coaching, or quality oversight within an operational team.
• Strong analytical and problem-solving skills, with a structured and detail-oriented approach.
• Excellent written and verbal communication skills, with the ability to build effective working relationships across the business.
• Ability to work independently, make sound operational judgments, and contribute positively within a collaborative team environment.
• High levels of professionalism, discretion, and integrity when handling sensitive information.

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