Commercial Manager

Overview

The Cosmetics Company Store - Kildare Village

As part of the Estée Lauder Companies, The Cosmetics Company Store offers award-winning premium skincare, make-up, haircare and fragrance products from a collection of prestigious brands including Estée Lauder, Clinique, Jo Malone, Tom Ford MAC and many more.

As Commercial Manager at The Cosmetics Company Store , you'll be responsible for driving the commercial performance of the store and inspiring the team to deliver exceptional customer experiences that translate into sales.
Working closely with the Store Manager and wider management team, you'll identify opportunities to grow sales, improve KPIs and maximise the potential of our brands, people and customer base.
You'll bring energy, creativity and a strong commercial mindset to the shop floor, ensuring every customer interaction is an opportunity to create loyalty and drive performance.

Responsibilities

Drive Commercial Performance

• Take ownership of driving sales, conversion, AVT and UPT across the store.
• Identify opportunities to increase sales and maximise every customer interaction.
• Analyse daily and weekly performance to understand what is working and where we can improve.
• Turn commercial insights into simple, engaging actions for the team.

Lead from the Floor

• Be highly visible and hands-on on the shop floor.
• Coach and motivate colleagues to deliver exceptional service and achieve their targets.
• Lead by example through strong selling, clienteling and customer engagement.
• Support the Floor Manager during busy periods and step in to lead the floor when required.

Create Exciting Customer Experiences

• Drive makeovers, consultations, events, promotions and brand experiences.
• Work with the team to create reasons for customers to visit, return and recommend us.
• Champion clienteling and build strong relationships with our best customers.
• Bring new ideas to make the store more exciting, engaging and commercially successful.

Brand & Team Development

• Work closely with Brand teams to maximise opportunities across our portfolio.
• Identify best sellers, emerging trends and opportunities within each brand.
• Support product launches, campaigns and promotional activity.
• Share best practice and develop the team's commercial and selling skills.

Be a Management Team Player

• Work closely with the Store Manager, Operations Manager and Floor Manager to deliver store objectives.
• Provide additional leadership and management support when required.
• Take ownership of agreed commercial projects and initiatives.
• Help create a positive, ambitious and high-performing store culture.

Qualifications

Qualifications & Experience

• Proven experience in a retail, beauty, fashion, luxury or customer-focused commercial environment.
• Previous experience in a supervisory, management or senior sales role.
• Strong understanding of retail KPIs, including Sales, Conversion, AVT and UPT.
• Demonstrable experience of achieving and exceeding sales targets.
• Strong commercial awareness with the ability to identify opportunities and turn them into results.
• Excellent communication, influencing and relationship-building skills.
• Confident coaching and motivating a team to improve performance.
• Passion for beauty, brands, retail and delivering exceptional customer experiences.
• Strong organisational skills with the ability to prioritise in a fast-paced environment.
• Comfortable using sales reports, KPIs and performance data to make commercial decisions.
• Experience with clienteling, events, promotions or other customer engagement initiatives is desirable.
• Makeup, beauty or retail qualifications are desirable but not essential.
• A genuine passion for developing people, driving performance and creating an exciting store environment.
• Eligible to live and work in the EU.
• Flexibility to work retail hours, including days, evenings, weekends and special events.
• Proficiency in English/ & Micosoft Office.

Benefits

• Competitive salary.
• Commission opportunities available.
• Employee Discounts.
• Company Events.