Programme Co-Ordinator- Professional Development

Full-Time Fixed Purpose Position – Maternity Leave cover

Based in Chartered Accountants Ireland, Dublin

About Chartered Accountants Ireland 

Chartered Accountants Ireland is Ireland’s leading professional accountancy body, representing over 40,000 members in over 100 countries and educating 8,600 students. Its members provide leadership across both the public and private sector, bringing experience, trusted expertise, and strict standards to all aspects of their work. As the largest professional body on the island of Ireland, Chartered Accountants Ireland engages with several stakeholders including governments, policy makers, regulators, and business groups on key issues affecting the profession and the wider economy. Chartered Accountants Ireland supports members at every stage of their career from education to qualification to continuing professional development.   

Institute Values 

The Institute seeks to ensure an environment based on our new values of Excellence, Forward-Looking, Openness and Accountability. Candidates should be able to demonstrate how these may apply to them in the role for which they are applying and how their previous experience is relevant to them.  

Summary of Role  

This role supports the delivery of Professional Development programmes, ensuring efficient operations, accurate administration, and a high-quality learner experience.

Working closely with the Team Lead, the role contributes to the smooth day-to-day running of certificates, diplomas and short courses, while supporting continuous improvement across systems, processes and participant engagement.

Key Responsibilities  

1. Programme Delivery Coordination

   1. Coordinate the delivery of certificates, diplomas and short courses

   2. Manage timetables, schedules, and delivery logistics (venues and online sessions)

   3. Ensure programme materials are prepared and available on time (including Moodle uploads).

   4. Support assessment timelines and coordination activities.

2. Learner Experience Frontline Support

   1. Act as a key point of contact for learners, responding to queries in a timely and professional manner.

   2. Support the handling of bookings, enrolments and general programme enquiries.

   3. Ensure clear, accurate and consistent communication with participants.

   4. Coordinate the distribution of pre course, mid-course, and end of course surveys

   5. Contribute to a positive, learner-first experience across all interactions.

3. Tutor Stakeholder Support

   1. Liaise with tutors to support delivery logistics, materials, and scheduling.

   2. Ensure tutors have the information and support required to deliver programmes effectively.

   3. Support lecturers during live Zoom classes by managing technical setup, monitoring session, and resolving issues as they arise. Many of these sessions take place late afternoon/evenings on

   4. Edit live session recordings and pre recorded lecture videos using Vimeo and Adobe Premiere Pro.

   5. Work with internal teams (e.g. marketing, finance) to support programme delivery and coordination.

4. Systems, Data Administration

   1. Maintain accurate learner and programme data across systems (e.g. Aptify, Moodle).

   2. Coordinate the production and distribution of physical certificates, working closely with assessment manager and print vendors, ensuring accurate preparation, sealing, and timely posting to recipients.

   3. Ensure records are accurate, complete and audit-ready.

   4. Support GDPR compliance and good data management practices.

5. Financial Operational Support

   1. Support tracking of bookings, attendance and completions across programmes.

   2. Coordinate instalment payment setups for participants

   3. Processing refund requests

   4. Assist with preparation of operational data for reporting and budgeting.

   5. Ensure administrative processes (e.g. tutor payments, attendance records) are accurate and timely.

6. Continuous Improvement Team Support

   1. Contribute to improving processes, templates and ways of working.

   2. Identify opportunities to streamline administrative tasks and improve efficiency.

   3. Support the adoption of digital tools and new systems.

   4. Work closely with the Team Lead and wider team to ensure consistent delivery standards.

Skills and Experience 

Experience

• Experience in an administrative, operations or programme delivery role.

• Experience working in a fast-paced environment with multiple priorities.

• Experience using systems/data to support administration (e.g. CRM, LMS, or similar).

Key Competencies

• Organisation Attention to Detail - Highly organised, with strong attention to detail and ability to manage multiple tasks.

• Communication Skills - Clear, professional and responsive in written and verbal communication.

• Service Orientation - Focused on delivering a high-quality experience for learners and stakeholders.

• Team Collaboration - Works effectively as part of a team and supports colleagues proactively.

• Digital Confidence - Comfortable using systems and open to learning new tools.

• Continuous Improvement Mindset - Willing to suggest and adopt improved ways of working.

Flexible work arrangements 

The Institute is seeking and encourages applications from experienced candidates who may be looking for flexible work arrangements. If such arrangements are being sought please bring these to the attention of your interviewer.  

The Institute will use the information which you have provided in this form to respond to your request or process your application and will hold and protect it in accordance with the Institute's privacy statement,which explains your rights in relation to your personal data. By submitting this application acknowledge you have read our privacy statement. 

Chartered Accountants Ireland is an equal opportunities employer.