Posted 13 August, 2026
In-Year Segmentation & Parenting Operations
TechBiz Global GmbH
Dublin, Dublin, Ireland
Full Time
Reference: 408279954
At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a In-Year Segmentation & Parenting Operations to join one of our clients' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.
Key Responsibilities
In-Year Segmentation Management
• Review and process in-year segmentation requests in accordance with approved business rules.
• Validate eligibility, supporting evidence, and policy compliance for all submitted requests.
• Assess segmentation impacts and ensure requests meet established thresholds and governance requirements.
• Escalate complex or exception-based cases for appropriate review and approval.
Parenting & Enrollment Remap Operations
• Manage customer parenting corrections and enrollment remap requests.
• Validate customer hierarchy structures and revenue attribution impacts.
• Review account relationships to ensure correct ownership and reporting alignment.
• Execute approved changes within established service level agreements (SLAs).
Case Management & Quality Assurance
• Maintain accurate case records and audit-ready documentation.
• Review supporting documentation including proof of alignment, proof of execution, account ownership evidence, and system validations.
• Perform quality reviews to ensure consistency and compliance across all requests.
• Identify and resolve data discrepancies or policy conflicts.
Stakeholder Collaboration
• Partner with Sales Operations, Business Sales Operations (BSO), Finance, GSOC, and regional stakeholders.
• Communicate case status, findings, and recommendations to requestors and business partners.
• Support policy interpretation discussions and exception reviews.
• Participate in operational reviews, office hours, and governance discussions.
Reporting & Analytics
• Monitor request volume, backlog health, turnaround times, and SLA performance.
• Develop and maintain reports, dashboards, and operational metrics.
• Analyze trends and identify opportunities for process improvement.
• Support operational planning and business reviews with data-driven insights.
Process Improvement & Automation
• Identify opportunities to improve operational efficiency and scalability.
• Support automation initiatives and system enhancements.
• Contribute to testing, user acceptance validation, and deployment of new tools and capabilities.
• Assist with process documentation and standardization efforts.
Knowledge Management
• Maintain process documentation, standard operating procedures, and training materials.
• Support onboarding and training of new team members.
• Share best practices and lessons learned with the broader operations team
Key Responsibilities
In-Year Segmentation Management
• Review and process in-year segmentation requests in accordance with approved business rules.
• Validate eligibility, supporting evidence, and policy compliance for all submitted requests.
• Assess segmentation impacts and ensure requests meet established thresholds and governance requirements.
• Escalate complex or exception-based cases for appropriate review and approval.
Parenting & Enrollment Remap Operations
• Manage customer parenting corrections and enrollment remap requests.
• Validate customer hierarchy structures and revenue attribution impacts.
• Review account relationships to ensure correct ownership and reporting alignment.
• Execute approved changes within established service level agreements (SLAs).
Case Management & Quality Assurance
• Maintain accurate case records and audit-ready documentation.
• Review supporting documentation including proof of alignment, proof of execution, account ownership evidence, and system validations.
• Perform quality reviews to ensure consistency and compliance across all requests.
• Identify and resolve data discrepancies or policy conflicts.
Stakeholder Collaboration
• Partner with Sales Operations, Business Sales Operations (BSO), Finance, GSOC, and regional stakeholders.
• Communicate case status, findings, and recommendations to requestors and business partners.
• Support policy interpretation discussions and exception reviews.
• Participate in operational reviews, office hours, and governance discussions.
Reporting & Analytics
• Monitor request volume, backlog health, turnaround times, and SLA performance.
• Develop and maintain reports, dashboards, and operational metrics.
• Analyze trends and identify opportunities for process improvement.
• Support operational planning and business reviews with data-driven insights.
Process Improvement & Automation
• Identify opportunities to improve operational efficiency and scalability.
• Support automation initiatives and system enhancements.
• Contribute to testing, user acceptance validation, and deployment of new tools and capabilities.
• Assist with process documentation and standardization efforts.
Knowledge Management
• Maintain process documentation, standard operating procedures, and training materials.
• Support onboarding and training of new team members.
• Share best practices and lessons learned with the broader operations team
- Strong analytical skills and ability to work with large datasets
- Very detail-oriented, process-driven, and comfortable following defined business rules/policies
- Experience in operations / business operations / sales operations / customer account operations
- Experience handling account segmentation, customer/account hierarchy, ownership structures, or reporting alignment
- Ability to validate requests against eligibility criteria, supporting evidence, policies, and governance requirements
- Experience with case management and maintaining accurate, audit-ready documentation
- Strong data quality / validation skills identifying discrepancies, incorrect mappings, hierarchy issues, or policy conflicts
- Ability to manage work against SLAs, turnaround times, and operational deadlines
- Experience working with cross-functional stakeholders, especially Sales Operations, Finance, Business Operations, or similar teams
- Strong written/verbal communication for explaining case status, findings, recommendations, and exceptions
