Accommodation Manager

Outline of Position

Oversees all aspects of Hotel cleanliness and maintenance inaccordance with Company standards. Responsible for the day-to-day management of a hotel and its staff.Accountability for budgeting, planning, organising and directing all hotelaccommodation and laundry services.

Key Duties and Responsibilities

Operational

• Ensure the highest standards of cleanliness in all areas of thehotel, including rooms, public areas, back of house, staff areas and hotelexterior.
• Conduct rigorous checking systems and ensure the team is fullytrained in all aspects of the housekeeping department.
• Liaise with the front office to coordinate the allocation ofaccommodation.
• Liaise with all other departments within the hotel if and whenrequired.
• Manage staff rotas and supervisory cover for the housekeepingdepartment.
• Oversee repairs and maintenance of rooms and public areas (Diningareas, Gym, etc.)
• Inspect the hotel daily to meet the highest hygiene, health, andsafety regulations.
• Recruit and supervise a team of room attendants, linen porters andmaintenance in cooperation with the HR department.
• Coordinate and arrange laundry and linen supplies. Manage alllaundry operations.
• Manage hotel lost property as per company policy.
• Carry out duty management shifts as required.

Planning andOrganizing

• Ensure strict housekeeping SOPs are in place and continuallyupdated and adhered to.
• Ensure all team members attend all training as required bythe company.
• Ensure regular team and departmental meetings are held andthat minutes of meetings are recorded, followed up and forwarded to the attentionof the Hotel Manager.
• Control and analyse departmental costs continuously andimplement corrective actions as required.
• Ensure adequate checklists and records are in place.
• Oversee the annual operating budgetfor the housekeeping department. Ensure oversight of key costs such as payroll,energy, stock and supplies.
• Ensure all working materials/equipment, areas, and signageare maintained in good condition. All faulty/damaged equipment and health andsafety concerns are immediately reported.

Ourexpectations of you:

• Interact and communicate with clients, guests and colleaguesin a courteous, friendly and professional manner at all times.
• To be fully aware of all company policies and procedures.
• To ensure all staff in your departmentcomply with hotel policy regarding uniform and personal hygiene.
• Be aware of the day's business, both inroom occupancy, special requirements and VIP needs.
• Be consistently well-groomed and professional in appearanceand presentation at all times.
• Be innovative - develop and implement new ideas contributingto company success.
• Protect andpromote the image of The Address Collective at all times
• Strive forexcellence. Be a mentor for your team, and always lead by example.

Although mandatory,the above list of requirements is not exhaustive. Reasonable flexibility willbe required within your role.