Keyholder / Retail Team - Kildare Village

WE MAKE WORLD CLASS HOODIES FOR THE WORLD'S MOST CONNECTED COMMUNITY. We're here to Make Life Richer, and that starts with our team.

Gym+Coffee kicked off in 2017 with three lads and one big idea: to spark a community of people committed to doing awesome things, with an incredible crew in unbelievable hoodies. Why hoodies? Because there's nothing you can't do in them.

Everything centres on Community at G+C. No lip service, no retrofitting, no marketing ploy. That's where it started, that's where it's going and that's why it'll never end. We partner locally + globally. We support grassroots groups and we absolutely punch above our partnership weight. We look after our team members and we nurture and (aggressively) protect an inclusive, optimistic, relentless + super sound culture.

Our community is centred on people and people need this planet. So, sustainable care + action is at our core too. We're certified carbon neutral and we're taking care to care intensely. And consistently.

Forget about age, gender, ethnicity, geography. Think about value, attitude, passion, energy. The thing that defines and connects us at G+C is our SPARK. Make Life Richer is our rallying cry and we jump into that everyday, with both feet, sometimes head first.

Are you ready to join a crew of hustlers, do-ers, strivers, and early-risers? Check out the role below and join in on the Make Life Richer mission.

Key Objective:

As a Keyholder, you will be entrusted with the responsibility of opening and closing the store, ensuring its security, and delivering exceptional customer service. Your role is crucial in ensuring seamless store operations, maintaining a positive atmosphere, and upholding company policies and standards. You will support the management team in overseeing daily store activities and take charge of the store in the manager's absence.

Responsibilities:

Brand Experience:

• Be an Ambassador for the Brand: Actively represent and promote Gym+Coffee's values, ensuring every customer feels connected to the brand and community.
• Enhance Customer Satisfaction: Ensure high levels of customer satisfaction through exceptional sales service and consistently providing a tailored, welcoming experience.
• Upselling & Link-Selling: Lead by example to maximize sales at every opportunity through upselling, link-selling, and add-on sales techniques. Provide guidance to team members in these areas.
• Customer Inquiries & Returns: Handle customer inquiries, returns, and exchanges with professionalism, aiming to turn refund situations into sales opportunities when possible.
• Community Engagement: Foster relationships with regular customers, making them feel part of the Gym+Coffee community through personalized service and attention.

Commercial Awareness:

• Sales Target Achievement:
  Meet and exceed individual and store sales targets by leveraging in-depth product knowledge and an understanding of customer needs.
• Maintain Store Standards:
  Ensure the store is visually appealing, clean, and well-stocked. Lead by example to maintain merchandising standards and promote new arrivals and sales promotions.
• Product Knowledge & Promotions:
  Stay current on product information, new line launches, and company promotions. Share this information with the team to ensure they are equipped to inform customers.
  
• Competitor Awareness:
  Actively monitor competitor activity and provide feedback and suggestions for improvement to management, ensuring the store remains competitive.
  

Stock Management:

• Stock Replenishment & Merchandising: Ensure a fully stocked shop floor by actively managing stock replenishment. Ensure all stock is appropriately displayed and priced in line with visual merchandising guidelines.
• Stockroom Organisation: Maintain a clean, organized stockroom and ensure stock is accurately recorded. Assist with the receipt of deliveries, stock counts, and stock take processes.
• Product Rotation & Inventory Checks: Regularly check stock for damaged items, rotating products and ensuring they are displayed according to the latest directives.
  
  

People/ Store Management:

• Staff Support & Supervision: Provide ongoing support to the store manager in managing the store's daily operations, including overseeing staff schedules, task delegation, and ensuring the team meets daily objectives.
• Leadership in the Manager's Absence: In the absence of the store manager, take charge of store operations, supervise the team, and ensure smooth, effective store performance throughout the shift.
• Team Development & Training: Actively engage in the training and development of new and existing staff, helping to foster a motivated and high-performing team environment. Lead by example, encouraging team members to improve their product knowledge and customer service skills.
• Role Model in Customer Service & Store Discipline: Serve as a role model for exemplary customer service, effective leadership, and maintaining a high standard of store discipline and professionalism.
• Performance & Communication with Senior Management: Maintain clear and open lines of communication with senior management, regularly updating them on store performance, sales trends, staffing requirements, and any operational challenges.
• Compliance with Company Policies: Ensure all staff follow company policies, health and safety standards, and security procedures.
• Store Security & Opening/Closing Procedures: Open and close the store securely, ensuring all keyholding responsibilities and alarm protocols are followed according to company procedures.

Other Duties:

• Ad-Hoc Tasks: Support with any other ad-hoc duties as required, including store opening and closing, event preparation, or assisting with store initiatives.
• Health & Safety Compliance: Follow all health and safety guidelines, ensuring a safe and secure environment for both customers and staff.