Head of Sales & Customer Service

Job Introduction

We are recruiting for a full-time, permanent Head of Sales & Customer Service to join our leadership team in the Republic of Ireland.

In this senior leadership role, you will be responsible for delivering sustainable revenue growth, customer retention, and service excellence across the Republic of Ireland. You will lead the Sales and Customer Service teams, drive commercial performance, strengthen customer relationships, and ensure Glanmore Foods consistently delivers an exceptional customer experience. Reporting to the Director of Operations and working closely with the Head of Sector Development & Growth, you will play a key role in shaping business strategy, supporting organisational development, and fostering a high-performance, customer-focused culture.

Key Responsibilities include:

Sales Leadership

• Deliver sales, revenue, retention, and profitability targets across the Republic of Ireland.
• Lead a value-based sales approach focused on service excellence, quality, innovation, and long-term partnerships.
• Convert opportunities generated through tenders, business development, and sector growth initiatives into profitable customer relationships.
• Drive account growth and maximise customer lifetime value.
• Ensure effective territory management, route planning, and sales execution.

Customer Service & Customer Experience

• Lead the customer service function to deliver a best-in-class customer experience.
• Develop and embed a customer-centric culture throughout the organisation.
• Establish, monitor, and improve customer service standards and performance measures.
• Work closely with operations and logistics teams to ensure excellent service delivery and responsiveness.

Leadership & Organisational Contribution

• Lead, coach, and develop high-performing Sales and Customer Service teams.
• Foster a culture of accountability, collaboration, continuous improvement, and customer focus.
• Contribute as a member of the Senior Leadership Team to the overall direction and success of the business.
• Support organisational development, talent growth, and business improvement initiatives.
• Collaborate effectively across departments to achieve company-wide objectives.

Change & Digital Transformation

• Lead commercial and customer service improvement initiatives.
• Drive the adoption and effective use of CRM systems and customer service platforms such as Kanpla.
• Promote data-driven decision-making and performance management.
• Champion process improvement, automation, and operational efficiency opportunities.

Customer & Market Insight

• Act as the voice of the customer within the organisation.
• Provide customer feedback and market intelligence to support innovation and future growth strategies.
• Collaborate with the Head of Sector Development & Growth on strategic customer opportunities, tenders, and business growth initiatives.

About You:

We are looking for someone who is:

• An experienced senior leader in sales, customer service, commercial management, or general management.
• Proven in leading and developing high-performing teams.
• Successful in delivering revenue growth and customer retention through relationship-led, value-based selling.
• Commercially astute with strong financial and business acumen.
• Highly data literate with experience using CRM systems and performance analytics.
• Comfortable operating in dynamic environments where change and ambiguity are common.
• A collaborative leader who can build strong relationships across multiple functions.
• Customer-focused, results-driven, and passionate about service excellence.
• Resilient, adaptable, and able to influence at all levels of the organisation.
• An effective communicator with strong leadership and stakeholder management skills.

Desirable Experience

• Experience within foodservice, food manufacturing, FMCG, distribution, or a related sector.
• Experience managing major customer accounts and contract relationships.
• Experience implementing CRM or customer service technology solutions.
• Understanding of public and private sector tender environments.

Some of the benefits we offer:

As well as a competitive salary, we also have a large range of other benefits, such as:

• Discounts on brands across the Island of Ireland (restaurants, high street stores, hotels, day out venues, gyms, golf courses and many more)
• Flexible working to support work life balance
• Free parking at the office
• Career Pathways to support career progression and/or skills development
• Learning & development programs available for personal and professional development & growth
• Access to wellness programs to promote mental health and wellbeing of our colleagues
• Employee Assistance Program to guide and support our employees

About Us:

Glanmore Foods is apart of the Compass Group, located in Blanchardstown, Dublin. At Compass Ireland, our people are our business. When you join the Compass Group you will be joining a supportive network of incredible individuals, each united by their passion for going the extra mile for the organisations we partner with. We are building a team who care about providing a great customer experience and want to grow and develop as we do. We are dedicated to investing in every colleague joining us and pride ourselves on being an equal opportunity employer; we celebrate diversity and are committed to building an inclusive environment for all our colleagues. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Please review our Privacy Notice for details on how we maintain protect and why your personal data collected when you apply for a job with Glanmore Foods. We will not retain any CV's or job applications for longer than necessary.