Posted 08 August, 2026
Change Coordinator - Managed Services
Codec
Dublin, Dublin, Ireland
Full Time
Reference: 162627157
Change Coordinator - Managed Services
Department: D365 Support
Employment Type: Full Time
Location: Dublin
Description
Job Overview:
The Change Coordinator is responsible for coordinating the end-to-end Managed Service Change Management process, ensuring that changes are assessed, estimated, approved, communicated, implemented, and reviewed in a controlled manner that minimises business risk and service disruption.
The role acts as the central point of coordination between technical teams, service providers, customers.
Key Responsibilities
Responsibilities:
• Review and validate submitted Requests for Change (RFCs)
• Ensure all change records contain the required information and
supporting documentation
• Ensure classification and progress statuses are correct and maintained
as per the change process
• Maintain the Change Request backlog
• Pursue CAB and customer approval requests
• Challenge incomplete or inadequate change submissions
• Identify scheduling conflicts and potential service impacts
• Communicate approved change requests to stakeholders
• Coordinate customer and internal notifications
• Ensure key stakeholders are informed throughout the change lifecycle
• Identify and populate the correct day rates for chargeable CRs
• Escalate risks, issues, and scheduling conflicts promptly
• Coordinate escalation activities during high-risk changes
• Verify implementation outcomes and status updates
• Confirm appropriate closure process is completed
• Validate documentation updates are completed where required
• Produce change management reports and KPIs
• Monitor change success rates and change-related incidents
• Identify trends and recommend process improvement Support audits
and compliance reviews.
Skills, Knowledge and Expertise
Requirements:
• Attention to detail
• Risk awareness
• Strong stakeholder management and communication skills
• Excellent planning and organisation skills
• Continual improvement mindset
Desirable:
• Knowledge of ITIL Change Enablement / Change Management practices
• Experience working within IT Service Management environments
• Understanding of risk management and service governance
Department: D365 Support
Employment Type: Full Time
Location: Dublin
Description
Job Overview:
The Change Coordinator is responsible for coordinating the end-to-end Managed Service Change Management process, ensuring that changes are assessed, estimated, approved, communicated, implemented, and reviewed in a controlled manner that minimises business risk and service disruption.
The role acts as the central point of coordination between technical teams, service providers, customers.
Key Responsibilities
Responsibilities:
• Review and validate submitted Requests for Change (RFCs)
• Ensure all change records contain the required information and
supporting documentation
• Ensure classification and progress statuses are correct and maintained
as per the change process
• Maintain the Change Request backlog
• Pursue CAB and customer approval requests
• Challenge incomplete or inadequate change submissions
• Identify scheduling conflicts and potential service impacts
• Communicate approved change requests to stakeholders
• Coordinate customer and internal notifications
• Ensure key stakeholders are informed throughout the change lifecycle
• Identify and populate the correct day rates for chargeable CRs
• Escalate risks, issues, and scheduling conflicts promptly
• Coordinate escalation activities during high-risk changes
• Verify implementation outcomes and status updates
• Confirm appropriate closure process is completed
• Validate documentation updates are completed where required
• Produce change management reports and KPIs
• Monitor change success rates and change-related incidents
• Identify trends and recommend process improvement Support audits
and compliance reviews.
Skills, Knowledge and Expertise
Requirements:
• Attention to detail
• Risk awareness
• Strong stakeholder management and communication skills
• Excellent planning and organisation skills
• Continual improvement mindset
Desirable:
• Knowledge of ITIL Change Enablement / Change Management practices
• Experience working within IT Service Management environments
• Understanding of risk management and service governance
