Change Coordinator - Managed Services

Job Overview:

The Change Coordinator is responsible for coordinating the end-to-end Managed Service Change Management process, ensuring that changes are assessed, estimated, approved, communicated, implemented, and reviewed in a controlled manner that minimises business risk and service disruption.

The role acts as the central point of coordination between technical teams, service providers, customers.

Responsibilities:

Review and validate submitted Requests for Change (RFCs)

Ensure all change records contain the required information and
supporting documentation

Ensure classification and progress statuses are correct and maintained
as per the change process

Maintain the Change Request backlog

Pursue CAB and customer approval requests

Challenge incomplete or inadequate change submissions

Identify scheduling conflicts and potential service impacts

Communicate approved change requests to stakeholders

Coordinate customer and internal notifications

Ensure key stakeholders are informed throughout the change lifecycle

Identify and populate the correct day rates for chargeable CRs

Escalate risks, issues, and scheduling conflicts promptly

Coordinate escalation activities during high-risk changes

Verify implementation outcomes and status updates

Confirm appropriate closure process is completed

Validate documentation updates are completed where required

Produce change management reports and KPIs

Monitor change success rates and change-related incidents

Identify trends and recommend process improvement Support audits
and compliance reviews.

Requirements:

Attention to detail

Risk awareness

Strong stakeholder management and communication skills

Excellent planning and organisation skills

Continual improvement mindset

Desirable:

Knowledge of ITIL Change Enablement / Change Management practices

Experience working within IT Service Management environments

Understanding of risk management and service governance