Receptionist

Tullamore Court Hotel is a welcoming four-star hotel located in the heart of the Midlands and part of The iNUA Hotel Collection.

Our team is passionate about creating memorable guest experiences through warm Irish hospitality, excellent service and genuine care. As a recognised Great Place to Work, we are committed to providing a positive and supportive environment where colleagues can develop their skills and progress their careers.

We are now looking for a friendly, professional and enthusiastic Hotel Receptionist to join our Front Office team.

About the Role

As a Hotel Receptionist, you will often be the first and last person our guests meet during their stay.

You will provide a warm welcome, manage guest arrivals and departures, respond to enquiries and ensure that each guest receives an efficient and personalised service throughout their visit.

This is an ideal opportunity for someone who enjoys working with people, thrives in a busy environment and takes pride in creating positive first impressions.

Key Responsibilities

• Welcome guests warmly and professionally upon arrival.
• Complete guest check-ins and check-outs accurately and efficiently.
• Manage reservations, cancellations and amendments by telephone, email and in person.
• Respond to guest questions and provide information about the hotel, its facilities and the local area.
• Process payments, deposits and guest accounts accurately.
• Answer telephone calls and direct enquiries to the appropriate department.
• Maintain accurate guest profiles and reservation information within the hotel's Property Management System.
• Communicate special requests and important guest information to the relevant hotel departments.
• Assist guests with luggage storage, transport arrangements and general enquiries.
• Handle guest feedback and concerns professionally, escalating matters when appropriate.
• Promote hotel facilities, dining options, leisure services and special offers.
• Maintain a clean, organised and welcoming reception area.
• Complete shift handovers and ensure important information is communicated clearly.
• Follow hotel procedures relating to cash handling, data protection, security and guest privacy.
• Work closely with Housekeeping, Food and Beverage, Reservations and the wider hotel team.

A Day in the Life

Your shift may begin with a handover from the previous Reception team, reviewing expected arrivals, departures and special guest requests.

Throughout the day, you could be welcoming guests, processing check-ins, answering telephone enquiries, assisting with reservations and helping visitors make the most of their stay in Tullamore.

You will communicate regularly with other departments to confirm room readiness, arrange dining reservations and resolve guest requests quickly. Every day will be different, but providing a friendly and professional guest experience will always be at the heart of your role.

What We Are Looking For
Essential

• A warm, friendly and professional manner.
• Excellent communication and interpersonal skills.
• A genuine interest in delivering outstanding customer service.
• Strong organisational skills and attention to detail.
• Confidence using computers and learning new systems.
• Ability to remain calm and helpful in a busy environment.
• A flexible and dependable approach to work.
• Ability to work independently and as part of a team.
• Availability to work a variety of shifts, including mornings, evenings, weekends and public holidays.

Desirable

• Previous experience in a hotel reception, reservations or customer-facing role.
• Experience using a hotel Property Management System such as Opera.
• Previous experience handling payments, bookings or guest accounts.
• Knowledge of the Tullamore area and local attractions.

Previous hotel experience is welcomed, but candidates with strong customer service experience and the right attitude are also encouraged to apply.

Why Join Us?

At Tullamore Court Hotel, you will become part of a supportive team that values collaboration, professional development and excellent guest service.

This role offers the opportunity to build valuable experience within hotel operations and develop a rewarding career in hospitality. Reception can provide a strong pathway into Front Office supervision, Reservations, Sales, Revenue Management and wider hotel leadership roles.

Employee Benefits

• Career development and progression opportunities.
• Training and professional development.
• Employee recognition initiatives.
• Employee assistance and wellbeing supports.
• Meals while on duty.
• Hotel and group employee discounts.
• Supportive and inclusive working environment.
• Opportunities to progress across The iNUA Hotel Collection.
• The opportunity to work within a recognised Great Place to Work.

Apply Today

Bring your personality, professionalism and passion for customer service to Tullamore Court Hotel.

Apply today and become part of a team dedicated to making every guest feel genuinely welcome.