Compliance and GDP & ISO Country Auditor

Role Title: Compliance and GDP & ISO Country Auditor

Business Unit: DHL Global Forwarding

Location: Cedar Drive

Scope of Role:

Compliance, GDP & ISO Country Auditor reporting into the QHSSE Manager and forming a core part of the Quality function. The role is primarily responsible for strengthening compliance governance, audit readiness, and local supplier quality management through audits across DGF Ireland.

Reports to: QHSSE Manager

Dotted Reporting line: n/a

Direct Line Reports: none

Days & Hours of Work

09.00 - 17.30 Mon -Fri

Role Profiler: QHSSE Manager

Accountabilities

Key activities

Key Accountabilities

• Internal & External Audit Management
• Planning, coordinating and conducting external (local supplier) audits as the role of qualified lead auditor.
• Acting as lead auditor for internal audits and supporting regional and global audit programmes (ICS, FTA, GDP).
• Reducing reliance on external audit support through in-house capability.
• Local Supplier Quality Management (specifically transport providers)
• Onboarding of new local suppliers (specifically transport providers for all products) according to local procedures including qualification, risk assessment and approval.
• Conducting supplier audits against signed Service Level Agreements, Good Distribution Practice and if applicable ISO 9001 and ensuring ongoing compliance to GDP and ISO standards.
• Acting as the quality interface between products (Air, Ocean, Road and Industrial Products) and suppliers.
• CAPA Oversight & Compliance Tracking
• Tracking of CAPAs arising from audits, customer complaints and deviations.
• Ensuring effective root cause analysis, timely closure and verification of corrective actions.
• Liaising with CAPA owners to ensure completion and effectiveness
• Regulatory & Standards Compliance
• Supporting ongoing GDP and ISO compliance of DGF IE and future regulatory developments, including readiness for a WDA licence.
• Deputising as GDP Champion when required.
• Quality System Support & Business Continuity
• Acting as back-up for the Quality Systems Specialist to ensure continuity during absence.
• Maintaining the Quality System as per local procedures

Competencies

Team Leadership

Builds a strong team and provides team members with the direction, resources, and environment needed for success

• Motivates and inspires teams to achieve extraordinary results
• Builds commitment to common goals and communicates a sense of mission and collective purpose
• Communicates openly and regularly through team and individual communication
• Creates a positive work environment
• Provides clarity of roles and responsibilities for team members
• Manages team performance through measurement, feedback, and recognition
• Listens to and involves the team in decision making as appropriate
• Always behaves in a manner consistent with DHL Global Forwarding's values

Managing Relationships

Builds effective working relationships with different groups (e.g., colleagues, suppliers, etc)

• Develops effective relationships with employees, peers, and managers
• Communicates in an open and honest manner
• Treats others with respect, develops trust and values diversity
• Demonstrates sensitivity to diversity i.e., culture, gender, age, religion, race, disability
• Harnesses difference to maximize operational performance
• Encourages openness and challenge to the status quo.
• Fosters positive workplace relationships with employees and their representatives

Team Development

Creates high performing teams by attracting and developing people.

• Recruits and retains capable people
• Provides regular constructive feedback and coaching to employees
• Objectively assesses team members' skill level
• Develops action and development plans to grow team member skills
• Fosters an environment that enables people to achieve their highest potential
• Seeks and is open to feedback from others

Customer Focus

Utilises resources to exceed customer expectations

• Bases decisions on how his/her actions impact customers and DHL Global Forwarding
• Builds and maintains effective relationships with customers, suppliers, and other departments
• Focuses on the needs of customers and seeks to meet and exceed expectations
• Drives the team to meet operational targets and service level requirements.
• Collaborates internally to provide customer service

Problem Solving

Delivers operational results by analyzing and solving problems in a structured way

• Identifies issues, problems, and opportunities
• Gathers information and analyses cause and effect
• Quickly and practically solves problems
• Implements corrective action and changes processes to eliminate problems
• Establishes effective work processes, measures, and key performance indicators.
• Uses all the team's skills to solve problems
• Deploys resources appropriately to solving the problem
• Creates awareness of the problem, solution and action taken

Supporting Change

Implements change through motivating and influencing others

• Demonstrates a positive attitude to change
• Generates enthusiasm and ideas for change within the team.
• Takes personal ownership for leading change
• Makes self-available and is highly visible to the team
• Identifies and overcomes barriers to change
• Communicates clear change goals and updates progress regularly
• Seeks opportunities to improve existing routines or processes
• Plans and carries change through to completion
• Recognises and rewards team involvement in the change

Skills / Qualifications:

Expected years of experience (minimum)

• Experience in logistics industry
• Quality experience
• 2 years auditing experience

Expected Qualifications

• Bachelors degree preferred
• Auditing experience
• Clean drivers license

The above statements are intended to describe the general nature and level of work performed by people assigned to this role. They are not intended to be construed as an exhaustive list of all job duties performed. The Company reserves the right to revise or amend duties at any time.

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualifications, performance, skills and experience.