Sr. SRE (Application Support + Dev-Ops + Automation)

Job Description
Who are we

Fulcrum Digital is an agile and next-generation digital accelerating company providing digital transformation and technology services right from ideation to implementation. These services have applicability across a variety of industries, including banking & financial services, insurance, retail, higher education, food, healthcare, and manufacturing.

Requirements

• Manage day-to-day production support activities while ensuring high system availability and performance.
• Handle ITIL-based service management processes including:
• Incident Management
• Problem Management (PBI)
• Change Requests (CRQs)
• Service Requests
• Root Cause Analysis (RCA)

Key Responsibilities

• Build, maintain, and troubleshoot CI/CD pipelines using Jenkins.
• Manage application deployment and release orchestration using Digital.ai Release (XL Release/XLR).
• Monitor application health and infrastructure using Dynatrace and proactively resolve performance issues.
• Develop and maintain dashboards, alerts, and log analytics using Splunk.
• Execute performance and load testing using BlazeMeter and analyze test results to identify bottlenecks.
• Plan and execute SSL/TLS certificate renewals, ensuring uninterrupted service availability.
• Perform operating system, middleware, and application patching activities while minimizing downtime.
• Participate in disaster recovery planning, testing, and execution to ensure business continuity.
• Collaborate with development, infrastructure, security, and business teams for production releases and operational improvements.
• Prepare operational documentation, SOPs, runbooks, and post-implementation reviews.
• Participate in on-call support and production incident resolution.