Assistant Team Leader – Health Insurance

Who We Are

At Cornmarket, we support the financial wellbeing of public servants and their families. For over 50 years, we have focused on understanding the needs of public sector employees and providing trusted financial solutions, including car, home, health and life insurance, income protection, retirement planning and more.

We are committed to creating a workplace where people can do their best work, develop their careers and feel a genuine sense of belonging. We value diverse perspectives, experiences and career journeys, recognising that talent comes from many different backgrounds and life experience,

What is the purpose of this job?

The role of Assistant Leader in the Health Insurance Department is to support the management team to deliver budget and revenue targets. They achieve this by working with the Team Leaders and Call Centre Manager (CCM) to support a culture of performance excellence.  The Assistant Team Leader support the TL and CCM with sales training and coaching. The Assistant Team leader has responsibility delivery of adherence of practices and behaviours, coaching sessions, feedback sessions in onboarding of new staff and stepping into TL role at required times throughout the year.

What this Job is expected to Do

1. To comply with risk control and regulatory requirements that is relevant to this role, e.g. support TL with managing complaints in line with company policy.

2. Support TL and CCM in supervising the day-to-day operational activities of the team or section to ensure all daily productivity targets are met. 

3. Support TL CCM for motivating the team or section to achieve and exceed monthly targets through feedback sessions, team meetings and coaching sessions.

4. Support TL CCM driving sales best practice, excellence in customer service and high levels of quality through call assessments, agent feedback and agent coaching sessions.

5. The Assistant Team Leader is expected to deliver targets for his/her team or section as set out by the call centre manager.

6. Maintain commercial awareness relevant to this role
   

The level of Knowledge / Skills / Experience required for the role

1. APA in Private Medical Insurance required upon commencement in the role

2. Knowledge of risk control regulatory environment

3. Commercial awareness of their team / sections performance relative to the departments’ targets.

4. Dealing with customer escalations and ensuring prompt resolution.

5. Working as a leader of the Management team to ensure the effective and efficient operation of the wider team.

6. Excellent interpersonal skills and a strong drive to succeed in a sales environment

7. The Assistant Team Leader always leads by example and demonstrates and emulates a Customer First approach in line with Cornmarket’s values.

8. The Assistant Team Leader would represent the Health Insurance Department in a positive manner when liaising with other departments within Cornmarket.

9. The Assistant Team Leader supports the TL with any queries from insurance underwriters are dealt with in a prompt manner.

10. Communicating the company’s purpose, core values, vision to the front employees as set out by the call centre manager.

11. The size of the team will increase from October to April each year.  The Assistant Team Leader will have to adapt to the requirements that this change in team size will involve.

12. Reporting to the Call Centre Sales Manager.

The behavioural competencies that are essential for the job

1. Excellent time management to ensure that all elements are delivered on time.

2. Excellent communication adaptability behaviour to effectively communicate with various agents learning abilities.

3. Self-driven and self-motivation behaviours to continuously improve and surpass targets.

   
   

What We Can Offer You

We are committed to supporting our employees throughout different stages of their careers and lives. Benefits include:

• Flexible and hybrid working arrangements

• Significant investment in professional development and career growth

• Structured onboarding and training support

• Supportive environment for colleagues returning to work after a career break

• Opportunities to build confidence, develop skills and progress your career

• Annual leave increasing with service, plus two additional company days

• Flexi leave options

• Life leave

• Attractive pension contribution rates

• Health insurance or wellness subsidy

• Working abroad policy

• Comprehensive family leave policies, including maternity, paternity, adoptive and surrogacy leave

• Performance-related bonus or commission opportunities (where applicable)

• Income protection

• Life assurance

• Discounts on Cornmarket financial products

• Employee wellbeing and support programmes

• Wellness Wednesdays and additional wellbeing initiatives

Controlled Function

This role is a ‘controlled function’ as defined by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that the appointee meets the requirements as set out in the Fitness and Probity standards issued by the Central Bank. This requires the company to complete prescribed due diligence to assess the appointee’s fitness and probity.

Equal Opportunities Data Privacy Notice

Cornmarket is committed to building an inclusive workplace where everyone can thrive.

We welcome applicants from all backgrounds and experiences and are proud to be an equal opportunities employer. We are committed to ensuring all candidates are treated fairly and with respect throughout the recruitment process.

We encourage applications from individuals who may be returning to work following a career break and recognise that valuable skills and experiences can be gained through many different life and career paths.

All qualified applicants will be considered for employment regardless of age, disability, family status, gender identity or expression, marital status, membership of the Traveller Community, race, ethnicity, national origin, religion, sexual orientation, socio-economic background or any other characteristic protected by law.

We are committed to providing reasonable accommodations throughout the recruitment process and during employment. If you require support at any stage, please contact our Talent Acquisition Team.

Your personal information will be processed in accordance with applicable data protection legislation and Cornmarket's Privacy Notice.