Inside Sales Associate

Job Description

We are currently looking for a Inside Sales Associate to join the ADI team in our Dublin location. This is a Monday-Friday role (08:00-17:00) offering excellent long-term opportunities to grow a career within B2B sales and account management.

In this sales- and customer-focused role, you will be responsible for delivering outstanding customer service while supporting warehouse operations. You'll also contribute to driving sales through outbound calls and proactive quote follow-up.

JOB DUTIES:

• Deliver an excellent customer experience, maintaining strong effective relationships with customer base & supply partners.
• Working effectively with key strategic vendors and customers to promote the growth and development of strong key partnerships.
• Support achieving & delivery of Store KPIs to identify new ways to innovate and drive growth.
• Receipt of weekly stock delivery to support putting goods away in the correct warehouse location.
• Receipt of customer returns and following our returns procedure to achieve customer credits and the necessary administration work
• Respond to inbound calls and look for opportunities to increase the customer's request order/quotation by utilising the sales tools within our business.
• Make outbound calls to proactively seek new opportunities from outbound calls, offer alternatives and utilise our promotions to proactively seek a higher return from the customer's original request.
• Serving on the Trade Counter - to support serving customers on the trade counter, pick pack, and serve the customers in line with company processes.
• Managing and responding to customer queries on tenders/quotations and technical queries, passing on to the relevant department where necessary.
• Managing Outbound deliveries - pick pack process and creating relevant courier paperwork.

YOU MUST HAVE:

• Prior sales/customer service experience - preferably in a trades or wholesale environment but equally retail will be considered favourably
• Flexibility to undertake all store duties.
• Ability to multi-task
• Excellent communication skills
• Ability to work in a fast-paced, demanding environment
• Ability to work effectively in a team
• Positive attitude

WE VALUE:

• Previous industry experience in a wholesale distributor or working on a trade counter would be an advantage
• Happy to juggle mix of responsibilities like processing orders, preparing orders for deliveries, answering phone, assisting customers at the counter, providing advice, and looking for sales or upselling opportunities
• Strong interpersonal skills
• Ability to work autonomously and collaboratively as part of a team
• Strong desire to learn
• Strong desire to be successful and meet individual targets

WHAT'S IN IT FOR YOU

• Stable permanent role Monday to Friday.
• Great work environment
• Bonus scheme paid quarterly
• Excellent company benefits + pension contribution
• Genuine opportunities for progression
• Opportunity to work for a forward-thinking global brand

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About Us

ADI is a leading global distributor and solutions provider of security, AV, and smart living technologies, helping professionals deliver smarter, safer, and more connected experiences for homes and businesses around the world. Through trusted brands, exclusive solutions, and strong industry partnerships, ADI supports more than 110,000 customers across residential and commercial markets globally. From security and video surveillance to networking, audio, automation, fire, and connected technologies, ADI offers a broad portfolio of products, services, and software designed to support the evolving needs of integrators, installers, and technology professionals. With a global team spanning operations, sales, supply chain, digital, customer experience, engineering, and more, ADI combines deep industry expertise with innovation and service to help customers grow and succeed in an evolving industry. At ADI, our teams help create the technologies, partnerships, and experiences that keep people connected, protected, and supported every day. Learn more at www.adiglobal.com.

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