Customer Experience Coordinator

Customer Experience Coordinator

About The Fruit People 🍍🍎🍓🍇

The Fruit People is one of Ireland’s leading workplace food and beverage providers, delivering fresh fruit, healthy snacks, pantry supplies, coffee and catering to over 1,200 businesses across Ireland.

Our mission is to create happier, healthier workplaces through exceptional products and even better customer service. We are looking for someone who genuinely enjoys looking after people, brings a strong passion for food, catering and hospitality, and takes pride in creating consistently positive customer experiences.

🍎 About the Role

This is not a traditional customer service position. As Customer Experience Coordinator, you will play a central role in making sure every customer receives an excellent experience from the moment they place an order through to successful delivery.

You will coordinate customer orders, manage catering requests, work closely with suppliers, resolve queries, and help create memorable experiences for customers across a wide range of workplace food and beverage services.

This role is ideal for someone who is organised, attentive to detail, calm under pressure, and motivated by delivering high standards of service every day.

🍓 What You’ll Do yes turn this into a slide and send my email straight away.

Customer Experience

• Act as the first point of contact for customer enquiries by phone and email

• Process customer orders, amendments and special requests accurately

• Resolve customer queries and complaints professionally and efficiently

• Keep customers informed throughout the order and delivery process

• Work closely with the Operations team to ensure a smooth and consistent customer experience

• Identify opportunities to improve customer satisfaction and service delivery

• Great people when they arrive at The Fruit People Office

🥗Catering Coordination Menu Management

• Manage catering enquiries from quotation through to delivery

• Coordinate catering orders with suppliers to ensure quality and timeliness

• Recommend suitable menu options based on customer needs

• Manage dietary requirements and allergen information with care and accuracy

• Support the development of seasonal catering menus and workplace event offerings

⭐ Customer Administration

• Maintain accurate customer records in HubSpot

• Support the onboarding of new customers

• Manage recurring orders and standing instructions

• Coordinate product rotations

• Prepare reports for the Customer Relations team

• Processing our Customer Manifest

• Support out Tender Process

🌟Customer Delight

• Coordinate customer gifts and appreciation initiatives

• Assist with seasonal campaigns and workplace events

• Organise goodie bags and welcome packs

• Support Account Managers with customer follow-up activities

• Monthly Reporting on our Delight Moments

• Monthly Reporting on customer checks

🌟Commercial Awareness

• Recognise when customers may benefit from additional products or services

• Share relevant opportunities with the Account Manager or Coffee Growth Specialist

🌟What Success Looks Like

In this role, success means:

• Becoming a trusted first point of contact for customers

• Building strong relationships with both customers and suppliers

• Delivering a high standard of customer satisfaction

• Ensuring smooth coordination of catering and workplace food orders

• Contributing ideas that improve customer processes and overall service quality

🎓Required Skills and Experience

• Minimum of 3 years’ experience in customer service, hospitality, catering or foodservice

• Excellent organisational and communication skills

• Strong attention to detail

• Ability to manage multiple priorities while maintaining accuracy

• A professional, customer-focused approach to problem-solving

🚀 Nice to Have

• Experience coordinating catering or events

• Experience using HubSpot or another CRM system

• Knowledge of dietary requirements, allergens, and food-related customer service

🌟Personal Qualities

• A genuine passion for exceptional customer service

• A positive, practical approach to work

• The ability to stay calm under pressure

• A collaborative mindset and willingness to support colleagues

• A strong sense of ownership and pride in delivering great work

🍎Working at The Fruit People What We Offer

At The Fruit People, you will join a team focused on helping workplaces across Ireland feel healthier, more welcoming and better supported.

If you enjoy creating great customer experiences and want to be part of a business that values service, care and quality, this role offers the opportunity to make a meaningful impact every day.

We Offer

• 💶Salary €40,000 to €42,000 DOE

• 🌴 Monday to Friday

• 🌱Career Development Opportunities

• 💚Health Insurance

• 💰Pension contributions

• 🤝Collaborative culture