HSE Funded Role- Integrated Care Manager

About COPE Galway

COPE Galway has been providing essential social services in Galway for 60 years. We respond to the needs of people experiencing homelessness, women and children subjected to domestic abuse, and we support older people towards healthy, independent ageing. Our vision is for a community where every person is valued, cared for, and supported at every stage of life.

COPE Galway is deeply embedded in the Galway community. We are founded on the belief that together we can make a positive difference in the lives of the people we serve and our community.

Our People

Our People, COPE Galway staff and volunteers, are the driving force behind everything we do. Their passion, commitment, and professionalism enable us to deliver a wide range of services, support more people, and make a real impact in the community.

We have a diverse range of roles, from frontline support workers and social care professionals to catering, community engagement and other professional roles. Each role is crucial in ensuring we deliver our services effectively and make a positive impact in the community.

Our Culture

We foster an inclusive, supportive and respectful workplace, where diversity is valued. Our team is united by a shared mission and a genuine passion for empowering people and creating

meaningful change. We take a trauma-informed approach to the way we work and foster this culture in every aspect of the organisation, including a focus on the health and wellbeing of our staff.

Homeless Services

COPE Galway Homeless Service supports families and individuals in Galway who are homeless or at risk of becoming homeless. We provide residential and non-residential services, including a day centre, street outreach, supported temporary accommodation and seasonal cold weather responses. Our family services offer family-focused support, emergency accommodation, and specific developmental support for children. Our resettlement service and Housing First programme teams work with individuals moving on from homelessness to secure long-term housing.

Reporting Relationships:

This post is funded by the HSE and your work will be directed by the HSE Homeless Health Lead - Galway/Mayo/Roscommon. The HSE Homeless Health Lead will be your primary reporting relationship for allocation of duties and responsibilities, and assessment of work performance.

As a COPE Galway employee, you will report to the Head of Homeless Services for employer/employee- related matters (e.g. timesheets, leave requests, mandatory training, contract queries etc.).

Duties and Responsibilities

Service Development and Partnership Working

• Lead and contribute to health needs assessments for people experiencing homelessness across Galway, Mayo and Roscommon.
• Identify gaps in service provision and contribute to the planning and development of integrated services to meet identified needs.
• Develop and maintain effective multidisciplinary and interagency partnerships with the HSE, Local Authorities, Approved Housing Bodies, homeless services, primary care, acute hospitals, mental health, addiction, disability and community organisations.
• Strengthen integrated pathways between health, housing and social care services.
• Support the development and implementation of trauma-informed practices across services.

Integrated Care and Case Management

• Coordinate integrated care responses for individuals and families experiencing homelessness.
• Manage an active caseload, ensuring timely interventions, regular reviews and continuity of care.
• Build supportive, professional relationships with clients using strengths-based, recovery-oriented and trauma-informed approaches.
• Advocate on behalf of service users to improve access to health, housing and social care services.
• Identify risks, complete dynamic risk assessments and implement appropriate safeguarding and risk management plans.
• Monitor progress, review outcomes and adapt support plans as required.

Governance and Quality

• Maintain accurate, timely and confidential records using electronic and paper-based systems in accordance with organisational policies, HSE requirements and GDPR.
• Ensure all administrative systems operate to the highest professional standards.
• Collect and provide activity data, performance indicators and statistics as required.
• Prepare reports relating to service activity, complaints, parliamentary questions, data requests and other governance requirements.
• Contribute to quality improvement initiatives and service evaluation.

Professional Responsibilities

• Comply with all COPE Galway and HSE policies, procedures and governance requirements.
• Participate in team meetings and service development initiatives.
• Maintain professional competence through continuing professional development.
• Work flexibly to meet the operational requirements of the service.

This job description will be subject to review to take account of any changes necessary in response to changing needs and development of the services over time.

Person Specification

Essential Criteria

• A recognised third-level qualification (Level 8 or higher) in Social Care, community development or another relevant health or social care discipline.
• A minimum of three years' relevant experience working with vulnerable adults, people experiencing homelessness or individuals with complex health and social care needs.
• Demonstrated experience of coordinating health services to meet the needs of socially excluded groups.
• Knowledge of homelessness, health inequalities, trauma-informed practice and recovery-oriented approaches.
• Excellent communication, interpersonal and relationship-building skills.
• Strong organisational, administrative and report-writing skills.
• Proficiency in Microsoft Office, including Teams, SharePoint and electronic case management systems.
• Ability to work independently while contributing effectively as part of a multidisciplinary team.
• Full, clean Category B driving licence and access to a vehicle for business travel.

Desirable Criteria

• Experience working within integrated care or community healthcare settings.
• Knowledge of HSE structures and community health services.
• Experience in service development, quality improvement or project implementation.
• Training in motivational interviewing, safeguarding, trauma-informed practice or related approaches.

Key Competencies

• Person-centred and values-driven practice.
• Partnership and collaborative working.
• Clinical and professional judgement.
• Planning and organisational ability.
• Effective communication and influencing skills.
• Problem-solving and decision-making.
• Accountability and professionalism.
• Commitment to continuous improvement and quality service delivery.

Key Terms and Conditions

• Location: With responsibility for service delivery across Mayo and Galway/Roscommon Integrated Health Areas, there is openness to engagement in respect of flexibility around location.
• Frequency of Work: 37 hours per week average
• Contract Period: Specified Purpose Contract - date of termination linked to availability of HSE Funding
• Salary/Pay-scale: Equivalent to HSE GRADE VI salary scale - Point 1 €58,477
• Method of Pay: Monthly by credit transfer
• Annual Leave: 24 days per annum pro rata

Equal Opportunity Employer

COPE Galway is an equal opportunity employer. We are committed to creating an inclusive recruitment process and working environments for all our employees.