Technical Support IT Engineer L2 - MSP - South Dublin

This role will particularly suit someone based in South County Dublin or nearby who values a shorter commute, a close\-knit technical team and a clear career pathway.
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<\/span><\/span><\/span><\/p>Why Consider This Role?<\/b>\n

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• Variety & wide exposure in your work
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• Clear progression upwards
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• Exposure to migrations, upgrades and client onboarding projects
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• Training and certification support
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• Stable, long\-term opportunity with a growing MSP
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• Varied technical work across Microsoft cloud, infrastructure and networking
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  The Role<\/b>

  You will provide Level 2 technical support to a portfolio of SME clients, with occasional client\-site visits.
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  You will manage technical issues from diagnosis through to resolution, communicate directly with customers and work independently with minimal escalation.
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  Your responsibilities will include:
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  • Supporting Windows desktop and server environments
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  • Managing Active Directory and hybrid environments
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  • Administering Microsoft 365, including Exchange, SharePoint, OneDrive and Teams
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  • Supporting Microsoft Intune and Endpoint Manager
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  • Managing Microsoft Entra ID and core Azure services
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  • Troubleshooting networking, firewall, VPN and connectivity issues
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  • Owning support tickets through to resolution
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  • Carrying out patching, updates and preventative maintenance
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  • Supporting migrations, upgrades and new\-client onboarding
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  • Creating and maintaining technical documentation
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    Requirements<\/h3>\n

    \n What We're Looking For<\/b>
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    You should have strong, hands\-on experience working at Level 2 within a Managed Service Provider or as a Senior Level 1 IT Support Engineer who has MSP experience.
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    Essential experience includes:
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    • Previous MSP technical support experience is a must
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    • Windows desktop and Windows Server
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    • Active Directory
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    • Microsoft 365 administration
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    • Microsoft Intune or Endpoint Manager
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    • Microsoft Entra ID or Azure AD
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    • Networking fundamentals, firewalls and VPNs
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    • Managing customer issues independently
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    • Communicating confidently and professionally with business customers
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      You should also be organised, dependable, customer\-focused and comfortable working independently within a small MSP environment.
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      Relevant Microsoft, CompTIA or similar certifications are beneficial, but practical MSP experience is the priority.
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      Occasional client\-site visits will be required, therefore it is a strong bonus if you have your own car or motorbike (Not a deal breaker if you do not).
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      Work Eligibility<\/b>

      
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      \n Applicants must already be based in Ireland and have unrestricted permission to work in Ireland.
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      \n Visa sponsorship is not available now or in the future.<\/b>
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      Benefits<\/h3>

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      \n This is an excellent opportunity for an experienced Level 2 MSP Engineer or Strong Level 1 IT Support Engineer looking for more responsibility, broader technical exposure and a genuine route upwards.
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      \n Send Your CV to [email protected]<\/a>
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      Applications will be treated in confidence, and full client details will be shared with suitable candidates during the interview process.
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      Due to application volumes, we may only be able to respond to candidates whose experience, location and work eligibility closely match the requirements of the role.
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