Posted 26 July, 2026
Call Centre Agent - Day/Night Shiftwork
PhoneWatch
Dublin, Dublin, Ireland
Full Time
Reference: 1848260607
***Salary of € 32,900 includes shift allowance***
Must be available 24/7 - 7 days a week
On Site position - Lower Abbey Street, Dublin 1
Applications are invited for the position of Call Centre Agent in our 24-hour Alarm Receiving Centre (ARC). This vacancy is a full-time 12 month fixed term contract position, 40hrs per week, based in our Dublin City Centre HQ. Please note that this role is office-based, and full flexibility is required across a 7-day roster to include Days, Nights and Weekends.
What we can offer you?
The aim of the ARC (Alarm Receiving Centre) department is to provide top quality service to our customer base through the handling of alarms activations received. Our monitoring service provides a 24/7 key holder and/or emergency service response to our customers. This Department strives to deliver a world class service to our customers so we are looking for people who have a passion for delivering outstanding customer satisfaction.
As a Call Centre Agent you will be:
What Skills/Experience do I need as a Call Centre Agent:
The Right Person:
Someone who can clearly demonstrate their ability and commitment to the core values of PhoneWatch - Customer Focused, Goal focused, Willing to Improve and Reliable. They will also be;
Submit your application by clicking 'Apply now' and submitting your CV.
REF: INDCS
Must be available 24/7 - 7 days a week
On Site position - Lower Abbey Street, Dublin 1
Applications are invited for the position of Call Centre Agent in our 24-hour Alarm Receiving Centre (ARC). This vacancy is a full-time 12 month fixed term contract position, 40hrs per week, based in our Dublin City Centre HQ. Please note that this role is office-based, and full flexibility is required across a 7-day roster to include Days, Nights and Weekends.
What we can offer you?
- Salary of € 32,900 includes shift allowance
- Overtime at 1.5x basic rate
- Bank Holiday's, Christmas Eve/Day, Stephen's Day/Night and New Years' Eve/Day at premium rate
- 4 weeks holidays
- Company pension scheme
- Centrally located in Dublin City Centre
- Subsidised Travel
- Employee Discounts
- Hero Awards
- Great staff social events
The aim of the ARC (Alarm Receiving Centre) department is to provide top quality service to our customer base through the handling of alarms activations received. Our monitoring service provides a 24/7 key holder and/or emergency service response to our customers. This Department strives to deliver a world class service to our customers so we are looking for people who have a passion for delivering outstanding customer satisfaction.
As a Call Centre Agent you will be:
- Receiving and responding to alarm activations from Customer premises and strictly adhering to alarm handling procedures
- Receiving and resolving out-of-hours technical and administrative inbound Customer Support calls
- Achieving weekly / monthly performance targets
- Escalating customer queries to the relevant department when required
- Other duties (whether or not Monitoring related) as required.
What Skills/Experience do I need as a Call Centre Agent:
- Excellent English language and verbal communication skills are essential
- Proven experience in dealing with customers
- Call Centre experience dealing with inbound and outbound telephone calls is an advantage
- Basic keyboard/PC skills are required
- PSA licence for monitoring centres would be desirable but not essential
The Right Person:
Someone who can clearly demonstrate their ability and commitment to the core values of PhoneWatch - Customer Focused, Goal focused, Willing to Improve and Reliable. They will also be;
- Versatile, flexible and & a team player
- Hard-working and enjoy a challenge
- Enthusiastic and positive with a desire to learn and grow within the team
Submit your application by clicking 'Apply now' and submitting your CV.
REF: INDCS
