IT Support Partner

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Where is the work:

Job Title: IT Support Partner

Location: Galway (On-site)

Contract Duration:Permanent Role

Job Description:

We are seeking a highly motivated and experienced IT Support Partner to join our team at our Galway campus in Ireland. The successful candidate will be responsible for providing comprehensive IT support, ensuring the smooth operation of our IT systems and infrastructure. This role requires a minimum of 3 years of experience in a similar position, strong technical skills, and the ability to work both independently and as part of a team.

Key Responsibilities:

• Provide technical support for PCs, peripheral devices, and the M365 suite of applications.
• Troubleshoot hardware, software, application, access, and connectivity issues
• Support PC deployment via Autopilot, imaging, setup, maintenance, replacement of IT equipment.
• Manage hardware asset lifecycle and records as per standard process.
• Assist with onboarding, offboarding, and employee technology setup.
• Assist with the setup and maintenance of servers and networking equipment.
• Ensure the security and integrity of IT systems, with a focus on cyber-security best practices.

Assist with Operation technology security efforts for devices connected at the site in OT environment.

• Deliver exceptional customer service and support to end-users, both on-site and remotely.
• Document and track incident support requests, resolutions, and escalate issues as necessary.
• Collaborate with other IT team members and departments to ensure seamless IT operations.
• Conduct regular maintenance and updates to IT systems and infrastructure.
• Participate in IT Enterprise and local projects, rollouts, and site support activities.

Qualifications and Skills:

• Minimum of 3 years of experience in an IT support role or similar position.
• Strong written and verbal communication skills in English.
• Proven ability to troubleshoot and resolve issues with PCs, peripheral devices, and the M365 suite of applications.
• Knowledge of servers, networking, and cyber-security is an advantage.
• Ability to work independently with minimal supervision and as part of a team.
• Strong troubleshooting, communication, customer service, and organizational skills.
• Excellent problem-solving skills and attention to detail.
• Motivated, proactive, and able to manage multiple tasks and priorities effectively.
• Certifications such as CompTIA A+ or Microsoft 365 Certified: Endpoint Administrator Associate (MD-102) are a plus

Additional Information:

• This role is based on-site at our facility in Galway and may require occasional after-hours support.
• Some travel will be required to support other office location in Shannon.

We look forward to receiving your application and exploring the possibility of you joining our dynamic team!

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.