IT Operator

About the role

Join our team and play a key role in ensuring the smooth, secure, and reliable operation of the National Lottery's gaming platforms, retail network, and business systems. You will be responsible for maintaining system integrity, monitoring performance, and proactively resolving issues to ensure departmental service level agreements (SLAs) are consistently achieved.

Working in a fast-paced operational environment, you will help support the successful delivery of lottery operations by identifying potential risks, responding to incidents, and implementing corrective actions to minimise disruption and maintain exceptional service.

This position operates on a 24/7 shift rota, and flexibility to work a variety of shifts, including evenings, weekends, and public holidays, is required.

This role is fully onsite and based in our City Centre office.

What you will do

Team Description:

• Ensure service levels to our external customers and internal business users are maintained to highest standards providing minimum availability of 99.6%, per annum across all regulated systems.
• Ensure that the Irish National Lottery Computer Operations functions are managed, 24 hrs per day 365 days per year in a secure, reliable, resilient way.
• Manage the standards and availability for all IT Services.
• Manage the service delivery and effective performance of Operation 24x7 Data Centres, Networks and Service Management.
• Monitor performance of the Gaming infrastructure.
• Manage all gaming systems, channels and provide Operator inputs to the Draw processes.

Key Responsibilities

• Ensure that all Operations documentation is accurate, up to date and adhered to.
• Monitor the processing and functioning of the following components of the Lottery Infrastructure: Intralot suite of applications, retailer channel, interactive channel, internal and external networks and network devices, back-office databases and hardware.
• Retailer estate management - monitoring of the networks, change of proprietors, new installs, software updates.
• Log, investigate, assign or resolve any problems or irregularities.
• Incident and change management, itil based.
• User access management activities, starters, leavers and movers.
• Alongside PLI personnel, perform daily draw processing activities.

What we are looking for

• Minimum 1-2 years in incident management in line with ITIL fundamentals and best practices
• Experience of Application or Network Management tools
• Experience of using an automated scheduling package
• Knowledge IT Security Systems/procedures and an ability to demonstrate a strong working background in these
• Proficient in Microsoft excel.
• Experience in Active Directory user management.
• Significant IT experience and an ability to analyse and solve technical problems.
• Excellent organisational and communication skills.
• Analytical problem solving.
• Knowledge of Lottery systems would be an advantage

Why you will love working here:

• Work-life balance: Full range of leave entitlements
• Physical Wellbeing: Discounted gym membership, Eyesite tests, Flu Vaccinations, Paid sick benefit, wellbeing initiatives.
• Financial Wellbeing: Competitive salary, Defined contribution pension, Income protection 1:1 financial advice.
• Learning & Development: We promote a culture where you can continuously develop on a personal and professional basis. These include access to 24/7 resources such as: In-House Training Programme, Go1 Learning Content, Irish Management Institute, The Executive Institute

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