Senior Product/UX Writer

Scope: Fully Employed

Model: Hybrid

Location: Dublin

Industry: B2B SaaS

Are you passionate about creating intuitive user experiences through clear, impactful content? We are looking for a Senior Product/UX Writer to help advance our product documentation architecture, content strategy, and UX writing practices.

In this role, you will create and optimize microcopy, Help Center content, and user-facing documentation that enhances the customer journey across our products. You'll work closely with Product, Design, and Engineering teams to ensure a seamless and engaging user experience.

Responsibilities:

• Own the content strategy and deliverables for your designated product focus
• Collaborate with Product, Engineering, and Design to craft clear, concise microcopy that supports user flows
• Review user experiences and provide feedback to improve UI/UX design
• Write Help Center articles including how-to's, tutorials, and best practices
• Create in-product assistance such as walkthroughs, tooltips, and contextual help
• Track feedback channels to identify user needs, evaluate content performance, and shape priorities
• Stay current on industry trends and apply new approaches for a global audience
• Implement a Chameleon writing style - a proven ability to modify ones tone and voice to match the customer and use case
• Ability to manage and prioritize your tasks with input from outside stakeholders

• 5+ years of experience in microcopy/UX and Help center content
• Working experience producing user documentation, including guides, tutorials, and best-practice articles according to team standards
• Experience with SaaS or technology products.
• Mother Tongue English
• Strong attention to detail and a user-centered mindset.

PLEASE NOTE: Only applicants with the legal right to work in the UK and do not require visa sponsorship now or in the future will be considered.