Onsite Technician, L2 IT Support

Recruiting contact
Contact us directly if you have any questions about this open job position
Contact us

Your skills

• 2-3 years of experience in IT deskside support
• Working technical knowledge, in order to address service work orders, for PCs, laptops, cabling, televisions, projectors, phones, peripherals and site security equipment
• Ability to independently problem solve and to provide feedback on new technical processes to help drive efficiency
• Experience in OS, Apps and H/W installation and troubleshooting depending on project products

Your tasks

• Provide on-site hardware, software, and mobile device support, including IMAC (install, move, add, change) activities.
• Support VIP users, R&D/IA teams, and coordinate with third-party vendors.
• Manage device deployment, inventory, assets, and depot operations.
• Maintain IT kiosks, vending machines, printers, and conference room A/V systems.
• Deliver user onboarding/offboarding, training, and engagement activities.
• Assist with events, server room proximity support, and optional R&D Lab L3 tasks.
• Troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.

Your benefits

• Unlimited employment contract
• Onboarding program
• Buddy program
• International job opportunities
• Internal career development program