FinCrime and Fraud Operations Manager

Dublin | 54,000 - 68,500 + Incentive Awards tied to your performance + benefits | Hear from the team

Our FinCrime & Fraud Operations team

Reporting to the EU Director of FinCrime, Fraud and Disputes Operations, we're looking for a Fraud and Financial Crime Ops Manager to join our fast-growing EU team here in Dublin. You will need to be comfortable handling operations escalations as well as overseeing our outsourced partners on the highest performing standards in Fraud and FinCrime operations. You will work across different areas and products including our current and business accounts and partner with our group data science, data engineering, product and technology teams.

You'll play a key role by...

• Driving strategic partners oversight: Ensuring that our outsourcing partners for Fraud and FinCrime Operations are operating effectively.
• Monitoring our Fraud and FinCrime metrics and drive action delivery with our product teams to address the trends.
• Combining hands-on execution with strategic thinking to align cross-functional teams with our Fraud vision and strategy.
• Helping to build and oversee solutions with technology at the heart of our Fraud and FinCrime mitigation strategies to cover the various fraud typologies using automated alerts.
• Supporting the Director of FinCrime, Fraud and Disputes operations with producing Committee packs.
• Supporting and managing the oversight of change implementation, making prioritisation calls of those initiatives.
• Working closely with the second line of defence and our Money Laundering Reporting Officer (MLRO) to complete assurance activity, identification and remediation of any actions.
• Collaborating across the company to remove roadblocks and solve complex challenges relating to Monzo's EU expansion.
• Supporting 3rd line of defence with auditing activities.
• Being an excellent partner to our third party vendors, unblocking and empowering their teams for high delivery and high performance.

We'd love to hear from you if...

• You are a problem solver who takes initiative to create a high impact for stakeholders.
• Excel at stakeholder management and coordination across multiple teams.
• You have previous experience of achieving results through 3rd party/outsourcing management and you're excited about working in a cross-functional team with engineers and data scientists to empower third party vendors' success.
• You have previous experience leading and managing Fraud and FinCrime operations in payments or banking.
• You enjoy partnering with 3rd party vendors, data scientists, and second line of defence (2LOD) to proactively mitigate and respond to existing and emerging fraud trends.
• You understand the Fraud and money mulling risks of the various products and services operating in the fintech space.
• You champion the use of automated processes to find more efficient ways of working.

What's in it for you

54,000 - 68,500 + Incentive Awards tied to your performance + benefits

This role will have a hybrid working model, based in our Dublin office 2 - 3 days a week

We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team

Annual Leave - 34 days including public holidays (24 holiday days + 10 public holidays)

1,200 learning budget each year to use on books, training courses and conferences

Private healthcare scheme

Pension scheme: the minimum contribution is 4% and Monzo matches any additional contributions that you make up to a maximum of 6%

Wellbeing benefits: financial education, women's and men's health support, mental health benefits, including coaching and counselling

The application journey has 3 key steps

• Introductory video call with recruiter
• Initial video call with hiring manager
• 2 x technical and behavioural video interviews

This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible! We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

We'll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don't miss out.