Billing Team Lead

Department: Billing

Employment Type: Full time

Location: Hybrid - Sandyford, Dublin 18

We are seeking a Billing Team Lead to join our Finance Department. Operating within the Domestic Billing and Group Collections function, the Billing Team Lead will be involved in the day to day development and management of our domestic customer billing function. The successful candidate will report directly to the Billing Manager. They will leverage their previous knowledge and experiences and combine them with a desire to develop, enhance, and continually improve our billing processes.The candidate should have an understanding, or the ability to gain an understanding of tools used to store, query and process databases. Experience with SQL, and python or similar tools would be highly advantageous.

Key Responsibilities:

Team Management and Service Delivery

• Co-ordinate the team service levels and workload.
• Identify training needs, coach and mentor team members.
• Drive and manage the team to achieve targeted metrics "KPIs".
• Conduct performance evaluations and provide feedback.
• Initiate & drive appropriate corrective action liaising with other departments and 3rd parties to resolve revenue and customer impacting issues.
• Ensure the accurate and timely delivery of Billing Team activities:

• • Calculation and preparation of customer invoices.
  • Calculation and management of customer refunds.
  • Investigation and resolution of billing queries from customers and other departments internally.
  • Assessing impacts and making recommendations to prevent recurrence.
  • Monitor and analyse billing data to ensure accuracy, consistency and compliance.
  • Periodic reconciliations to confirm accuracy and completeness of processes.

Process Development and Reporting

• Providing an insight of existing processes and potential scope for automation.
• Develop reporting and dashboards to monitor key metrics and drive process improvement.
• Provide regular reports to the Billing Manager on all billing activity on a weekly & monthly basis.
• Develop and implement initiatives to deliver improved productivity and effectiveness.
• Develop a culture of continuous improvement within the team.
• Manage escalated queries or disputes to satisfactory conclusion, including liaising with the Sales and Customer Service teams to resolve any outstanding queries.
• Act as a subject matter expert for the billing team as required for projects or system implementations.Carryout Adhoc activities as needed.

Skills, Knowledge and Expertise:

• Proven experience in a similar Billing team lead role or equivalent team lead role.
• 3+ years' billing experience in a fast-moving environment.
• Strong analytical, problem solving, and decision-making skills.
• Experience working in Energy, Telecoms, or other regulated industry is preferred.
• Be resourceful and proactive. We are looking for a self-starter who enjoys having accountability and ownership while being part of a collaborative team.
• We are looking for a candidate who has the drive and initiative do carry out their own research to solve problems.
• Strong problem solving, analysis, attention to detail with the ability to synthesize large amounts of data top down / bottom up.
• High level of proficiency in MS Excel is essential.
• Strong data handling & data query skills are highly desirable with some experience in tools such as or similar to: Python, SQL, database management, and Tableau or Power BI.
• Ability to provide insights off the back of analysed data.
• Ability to follow, map and improve processes.
• Adaptable, flexible, able to manage/change priorities.