Field Sales Account Manager

To manage and develop a portfolio of existing customers through building a strong customer relationship to ensure that customers' needs are recognised and met. To exploit all new opportunities from existing and potential customers ensuring maximum penetration of DHL in the assigned territory.

The principal accountabilities of the role will be:

Make personal sales visits to both existing and prospective customers to maintain customers and subsequently gain business

Build revenue streams with current customers and evaluate opportunities to uncover new business within aligned territory

Ensure all customers are contacted through a customer contact management approach that is consistent with our standards across field sales.

Prepare and deliver presentations to all major customers and potential customers

Conversion of qualified leads into customers (First time buyers), developing and penetrate existing accounts.

Make decisions during negotiations with customers related to volume and discount levels as well as additional services offered -in line with Global Standard Sales Procedures

Evaluate customers' needs and build strong relationships with customers

Develop a well-qualified opportunity pipeline, maintain accurate details on our CRM system, deliver accurate sales forecasts and win new business

Ensure revenue forecast is achieved with positive RPD growth YOY

Complete all reporting requirements as required by Head of Field Sales

Identify customer potential and create development leads within the portfolio.

Act as the customers' main point of contact, by liaising closely with the relevant departments within DHL to ensure that their queries, problems or issues are dealt with appropriately.

Previous sales and marketing experience desired

Min 2 Years in customer focused role

Qualification in Business Studies or Sales is a distinct advantage

Excellent oral and written communication skills

Strong commercial acumen

The ability to build internal and external relationships

Strong Influencing and negotiating skills

Excellent organizational and planning skills

Excellent understanding of customer needs

Full clean driving license (minimum 1 year)

Ability to work on own initiative

Experience of working independently, with the ability to maintain self- motivation and proactivity

Results orientated with proven ability to meet or exceed targets

Computer literate with knowledge of the Microsoft Office suite of applications

**Travel within the role is essential*