NBS Implementation Project Manager

Overview

Every newborn deserves the best possible start in life. As an Implementation Project Manager, you will play a critical role in bringing advanced newborn screening solutions into laboratories worldwide, enabling earlier detection of life-threatening conditions and supporting better outcomes for babies and their families.

In this customer-facing role, you will manage the implementation of cutting-edge newborn screening systems from order placement through installation, validation, customer acceptance, and post-go-live support. Working closely with laboratory leaders, clinical scientists, healthcare professionals, and cross-functional teams, you will ensure customers successfully adopt solutions that support high-quality, reliable, and compliant newborn screening programmes.

You will be the driving force behind each implementation, coordinating technical, operational, and customer activities to deliver a seamless experience and help laboratories transition confidently to new technologies. Your ability to build trusted relationships, manage complexity, and maintain an unwavering focus on customer success will directly contribute to improving public health and advancing neonatal care.

If you are passionate about delivering meaningful healthcare solutions, enjoy leading complex customer implementations, and want to make a real difference in the lives of newborns and their families, we would love to hear from you.

This position is based at Waters' Wexford site and follows a hybrid working model, with three days per week (Tuesday to Thursday) in the Wexford office and remote working on Mondays and Fridays.

Responsibilities

• Lead system implementations from Sales handover through to final customer acceptance and hypercare completion.

• Establish and manage implementation plans covering:
• Pre-installation activities
• Installation and configuration
• Verification/validation
• Customer sign-off
• Hypercare support phase

• Act as the primary interface following Sales closure and order confirmation
• Review sales documentation, technical requirements, and contractual scope
• Verify completeness of order, configuration, and customer-specific requirements
• Manage communication with customers regarding site preparation and readiness timelines
• Coordinate installation activities with Service and Engineering team
• Ensure system performance verification and validation activities are completed as require
• Support customer method validation and application readiness where applicabl
• Manage formal customer acceptance process, including:

• Documentation review
• Performance confirmation
• Sign-off approvals
• Collaborate closely with:

Qualifications

Education:

• Bachelor's degree in Life Sciences, Engineering, or related discipline
• Project Management qualification (PMP or equivalent) preferred

Experience:

• Proven experience in system implementation, project management, or field deployment roles
• Experience in IVD, clinical diagnostics, laboratory systems, or life sciences preferred

Competencies:

• Strong end-to-end delivery mindset (commercial technical operational)
• Excellent stakeholder management across customer and internal teams
• Structured project planning and execution capability
• Strong problem-solving and risk management skills
• Effective communication (written and verbal) with both technical and non-technical stakeholders
• Customer-focused with high accountability and ownership

Ability to operate in cross-functional, global environments

Travel (If Applicable): Ability to travel upto 30%

Company Description

Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.