Technical Instructor

THE ROLE

We're looking for a Technical Instructor who is customer-obsessed and driven to innovate as we build and transform how we educate and develop employees, customers, and partners. The right candidate is creative, not afraid to roll-up sleeves, and has demonstrated a drive to solve real customer problems and revolutionize the way people build skills and capabilities. This individual will need to have superb presentation and facilitation skills, highly organized, and have what it takes to challenge status-quo. With this career opportunity, you will leverage your skills and experiences in learning and development to help deliver education solutions that yield incredible results. This individual contributor role will report into the Performance, Education & Knowledge Team as part of the global Customer Experience organization comprising Technical Services and Professional Services.

WHAT YOU'LL DO

• Deliver technical training to employees, partners, and customers in EMEA to provide them with skills and tools designed to get them further and faster with Pure technology
• Bring a creative approach to learning and teaching
• Learn new subjects and technologies with minimum supervision at a rapid pace
• Teach a variety of classes and events including in-person and virtual instructor-led
• Assist in development and updates of technical courseware
• Collaborate with content creators across the company to identify the best content possible to accelerate the success of the audience
• Leverage deep knowledge of storage and networks, while also exercising ability to stay current with rapidly evolving enhancements in the product, go to market strategy, and industry activities
• Partner with divisional stakeholders and L&D team members in a consultative manner to continuously align learning solutions with development needs
• Prepares pragmatic and cost effective recommendations taking into consideration who (target audience), how (classroom/eLearning), when (business critical) and where (required travel) education is delivered
• Demonstrates a basic understanding and use of instructional design process methodology, including analysis of the audience, job tasks, design documents, storyboards, assessment strategy and learning activities
• Collaborates with other L&D team members and vendors closely to develop and deliver solutions
• Collects, analyzes, and action feedback to facilitate continuous improvement
• Monitors and reports the effectiveness of education and solutions
• Effectively communicates with team members, business partners, and key stakeholders on any learning initiative and recommendation

We are primarily an in-office environment and therefore, you will be expected to work from the office in compliance with Everpure's policies, unless you are on PTO, or work travel, or other approved leave.

WHAT YOU BRING

• BSc degree or equivalent practical experience
• Minimum 5 years experience of technical training and/or content development experience in a storage and/or networking topics
• Ability to successfully train non-English speaking participants with the help of a translator as needed
• Proficiency with Linux OS and CLI
• Knowledge of hardware and hardware configuration
• Technical understanding of foundational technologies like fibre channel, iSCSI, networking etc.
• Experience or working knowledge of technologies such operating systems (Solaris, Linux, Windows, VMware), LANs & WANs, and storage area networks is a strong plus
• Knowledge of SSD and Flash SAN/NAS storage is a strong plus
• Expert presentation and facilitation skills including white-boarding and utilising various facilitation techniques to engage learners
• Experience with delivering webinars and virtual instructor-led trainings
• Content development skills
• Experience architecting lab scenarios
• Previous experience working in a technical support and/or customer support organization is a strong plus
• Ability to work independently, but also able to collaborate with others with a positive attitude
• Excellent verbal and written communication skills
• Entrepreneurial attitude and desire to try new methods, tools, and processes to improve learning experiences
• Significant experience working where customer satisfaction is paramount in a service delivery care environment
• Must be willing and able to work in an open office, team environment
• Spanish speaking preferred
• 50%-75% travel required

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