Posted 16 July, 2026
Tulip App Support Analyst - Night Shift Onsite Limerick
Aligned Automation
Limerick, Limerick, Ireland
Full Time
Reference: 790473112
Job Description
Location: Limerick, Ireland
Years of Exp: 4 to 8 Years
Contract: 6 Months
Night Shift Operation (Irish time: 5pm to 8am next day)
About the Job
About Aligned Automation
At Aligned Automation, we live by our "Better Together" philosophy to build a better world. As a strategic service provider to Fortune 500 companies, we help digitize enterprise operations and drive impactful business strategies. Our purpose goes beyond projects-we strive to deliver meaningful, sustainable change that shapes a more optimistic and equitable future.
Our culture is deeply rooted in our 4Cs-Care, Courage, Curiosity, and Collaboration-ensuring that each employee is empowered to grow, innovate, and thrive in an inclusive workplace.
Role Summary
We are seeking a Tulip Application Support Analyst to serve as the named, onsite point of contact for night-shift operations (Irish time: 5pm to 8am next day) at our customer site in Limerick. This role bridges a current coverage gap during out-of-hours windows, providing real-time L1 support, operator guidance, and liaison with the global Tulip Centre of Excellence (CoE) to keep production uninterrupted. The analyst will work directly with floor operators
Key Responsibilities
• Serve as the named, reachable technical contact on Microsoft Teams for floor operators during the assigned night-shift window.
• Provide in-the-moment guidance and best-practice support to operators running Tulip applications on the production floor.
• Clarify production issues in real time to minimize floor downtime.
• Triage and resolve L1 platform issues: login failures, user provisioning, password resets, and role verification.
• Support station registration, peripheral troubleshooting, and device connectivity for Tulip-connected hardware.
• Raise and track Incidents and Service Requests with the global Tulip CoE through to closure.
• Perform initial root-cause analysis on recurring or high-impact issues and escalate per defined SOPs.
• Execute formal shift handover to incoming remote (India-based) support resources, ensuring no incident is lost between shifts.
• Maintain and contribute to the shared knowledge base - known issues, FAQs, workarounds, and troubleshooting guides.
Required Qualifications
• 4-8 years of experience in application, production, or IT support roles, with meaningful exposure to manufacturing or shop-floor systems.
• Hands-on Tulip or comparable Manufacturing Execution System (MES) platform experience is preferred. Where the candidate does not have Tulip/MES exposure, demonstrated experience in an Application Support role (L1/L2, business-critical systems, shift-based, customer/floor-facing) is mandatory - general IT helpdesk experience alone does not meet this requirement.
• Awareness of GxP principles and documentation discipline is good to have; this role does not perform formal validation execution or sign-off.
• Experience with ticketing/ITSM tools (ServiceNow or equivalent) and Microsoft Teams-based support workflows.
• Demonstrated ability to work independently during unsupervised night-shift hours and make sound L1 triage/escalation judgment calls.
• Strong verbal and written communication skills - this is a customer-facing, named-contact role.
• Willingness and ability to work a roster night-shift pattern, including weekends, on a rotating schedule.
• Eligible to work onsite in Limerick, Ireland without employer-sponsored visa support required at engagement start.
Preferred / Nice-to-Have
• Prior experience specifically on the Tulip platform (app-building, station configuration exposure) - candidates without this must clear the mandatory Application Support experience bar above.
• Experience supporting pharmaceutical, medical device, or other regulated manufacturing environments.
• Prior experience in an outsourced/staff-augmentation or managed-support delivery model.
Location: Limerick, Ireland
Years of Exp: 4 to 8 Years
Contract: 6 Months
Night Shift Operation (Irish time: 5pm to 8am next day)
About the Job
About Aligned Automation
At Aligned Automation, we live by our "Better Together" philosophy to build a better world. As a strategic service provider to Fortune 500 companies, we help digitize enterprise operations and drive impactful business strategies. Our purpose goes beyond projects-we strive to deliver meaningful, sustainable change that shapes a more optimistic and equitable future.
Our culture is deeply rooted in our 4Cs-Care, Courage, Curiosity, and Collaboration-ensuring that each employee is empowered to grow, innovate, and thrive in an inclusive workplace.
Role Summary
We are seeking a Tulip Application Support Analyst to serve as the named, onsite point of contact for night-shift operations (Irish time: 5pm to 8am next day) at our customer site in Limerick. This role bridges a current coverage gap during out-of-hours windows, providing real-time L1 support, operator guidance, and liaison with the global Tulip Centre of Excellence (CoE) to keep production uninterrupted. The analyst will work directly with floor operators
Key Responsibilities
• Serve as the named, reachable technical contact on Microsoft Teams for floor operators during the assigned night-shift window.
• Provide in-the-moment guidance and best-practice support to operators running Tulip applications on the production floor.
• Clarify production issues in real time to minimize floor downtime.
• Triage and resolve L1 platform issues: login failures, user provisioning, password resets, and role verification.
• Support station registration, peripheral troubleshooting, and device connectivity for Tulip-connected hardware.
• Raise and track Incidents and Service Requests with the global Tulip CoE through to closure.
• Perform initial root-cause analysis on recurring or high-impact issues and escalate per defined SOPs.
• Execute formal shift handover to incoming remote (India-based) support resources, ensuring no incident is lost between shifts.
• Maintain and contribute to the shared knowledge base - known issues, FAQs, workarounds, and troubleshooting guides.
Required Qualifications
• 4-8 years of experience in application, production, or IT support roles, with meaningful exposure to manufacturing or shop-floor systems.
• Hands-on Tulip or comparable Manufacturing Execution System (MES) platform experience is preferred. Where the candidate does not have Tulip/MES exposure, demonstrated experience in an Application Support role (L1/L2, business-critical systems, shift-based, customer/floor-facing) is mandatory - general IT helpdesk experience alone does not meet this requirement.
• Awareness of GxP principles and documentation discipline is good to have; this role does not perform formal validation execution or sign-off.
• Experience with ticketing/ITSM tools (ServiceNow or equivalent) and Microsoft Teams-based support workflows.
• Demonstrated ability to work independently during unsupervised night-shift hours and make sound L1 triage/escalation judgment calls.
• Strong verbal and written communication skills - this is a customer-facing, named-contact role.
• Willingness and ability to work a roster night-shift pattern, including weekends, on a rotating schedule.
• Eligible to work onsite in Limerick, Ireland without employer-sponsored visa support required at engagement start.
Preferred / Nice-to-Have
• Prior experience specifically on the Tulip platform (app-building, station configuration exposure) - candidates without this must clear the mandatory Application Support experience bar above.
• Experience supporting pharmaceutical, medical device, or other regulated manufacturing environments.
• Prior experience in an outsourced/staff-augmentation or managed-support delivery model.
