Posted 16 July, 2026
Access to Care Advisor, 6 Month FTC - UPMC Whitfield Hospital, Waterford
UPMC Senior Communities
Waterford, Waterford, Ireland
Full Time
Reference: 1941588246
Access to Care Advisor, 6 Month FTC - UPMC Whitfield Hospital, Waterford
Location: UPMC Whitfield Hospital
Job type: Fixed Term
Overview of role:
The Access to Care Team provides end to end administration support to the hospital and its functions. Access to care teams manage all queries, telephone calls and correspondence (paper and electronic) for the following areas, but are not limited to, Front of House, Admissions, Outpatient clinics & Medical Records.
Primary Duties and Responsibilities:
The Access to Care Advisor will:
Qualifications & Experience:
Salary: €30,805.00 - €46,336.78 per annum based on a 39 hour week
This job description is intended to be an outline of the areas of responsibility. As UPMC and the post holder develop, this job description may be subject to review in light of the changing needs of the business.
EqualOpportunity Statement and Benefits
UPMC is an equal opportunity employer.We celebrate diversity and are committed to creating an inclusive environmentfor all employees.
At UPMC we provide a total rewards programthat is not only market competitive, but fair and provides growth opportunitiesfor all our colleagues.
Benefits -Fully paid maternity and paternity leave for new parents. Competitive PensionPlan, company funded Death in Service Benefit x 3 times. Critical Illness coverfor all employees up to the age of 66.
Performance and Recognition - Rewards for performance that supports the goals and mission ofUPMC through our annual ACES programme.
Work-Life Balance - Enhanced annual leave up to a maximum of 27 days. Flexibleworking opportunities to support you to work around external familycommitments.
Developmentand Career Opportunities - Opportunities for each employee to reachtheir career goals through continued learning and/or advancement.
AboutUPMC
UPMC is a renowned multinational academic medicalcentre committed to delivering people-focused care that's close to home.Headquartered in Pittsburgh and affiliated with the University of PittsburghSchools of the Health Sciences, UPMC shapes the future of health throughclinical and technological innovation, research and education.UPMC expands its expertise globally, bringing world-class care acrosscontinents through its UPMC International division - an owned and operatednetwork of hospitals and ambulatory care centres in Italy, Ireland andCroatia. UPMC International brings new access to the signature specialtyservices of UPMC Hillman Cancer Centre, UPMC Sports Medicine and others tomore people in more places around the world.
In Ireland UPMC has provided high-quality healthcare in the South East since2006. UPMC's operations in Ireland now include UPMC Whitfield Hospital inWaterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital inClane, and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available atthe UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapylocations in Waterford and Cork, UPMC The 4th Practice in Mallow, and acrossUPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork, andMayo. UPMC has also established a nationwide Concussion Network. UPMC'sGlobal Technology Operation Centre is based in Kilkenny.
Location: UPMC Whitfield Hospital
Job type: Fixed Term
Overview of role:
The Access to Care Team provides end to end administration support to the hospital and its functions. Access to care teams manage all queries, telephone calls and correspondence (paper and electronic) for the following areas, but are not limited to, Front of House, Admissions, Outpatient clinics & Medical Records.
Primary Duties and Responsibilities:
The Access to Care Advisor will:
- Work as part of Ground Floor team supporting Admissions, Outpatients and Radiology Reception services.
- Be responsible for admitting all patients in a timely and courteous manner.
- Be responsible for cash handling, and end of day balancing.
- Be responsible for handling all queries with the wider team.
- Be able to multitask in a demanding role working with a wider team.
- Have knowledge of multiple systems, and be able to manage a busy workload.
- Have excellent attention to detail, and ability to use the Microsoft Office suite of applications.
- Be responsible for confidentiality of patient information at all times.
- Have excellent communication skills to work within a busy team.
- Liaise with other teams to ensure safe handling of records at all times.
- Complete regular audits as required.
Qualifications & Experience:
- 12 months experience in a similar role or healthcare setting
- Business/Secretarial Qualification
- Excellent working knowledge of Microsoft Office
- Experience of healthcare systems including iPims desirable
Salary: €30,805.00 - €46,336.78 per annum based on a 39 hour week
This job description is intended to be an outline of the areas of responsibility. As UPMC and the post holder develop, this job description may be subject to review in light of the changing needs of the business.
EqualOpportunity Statement and Benefits
UPMC is an equal opportunity employer.We celebrate diversity and are committed to creating an inclusive environmentfor all employees.
At UPMC we provide a total rewards programthat is not only market competitive, but fair and provides growth opportunitiesfor all our colleagues.
Benefits -Fully paid maternity and paternity leave for new parents. Competitive PensionPlan, company funded Death in Service Benefit x 3 times. Critical Illness coverfor all employees up to the age of 66.
Performance and Recognition - Rewards for performance that supports the goals and mission ofUPMC through our annual ACES programme.
Work-Life Balance - Enhanced annual leave up to a maximum of 27 days. Flexibleworking opportunities to support you to work around external familycommitments.
Developmentand Career Opportunities - Opportunities for each employee to reachtheir career goals through continued learning and/or advancement.
AboutUPMC
UPMC is a renowned multinational academic medicalcentre committed to delivering people-focused care that's close to home.Headquartered in Pittsburgh and affiliated with the University of PittsburghSchools of the Health Sciences, UPMC shapes the future of health throughclinical and technological innovation, research and education.UPMC expands its expertise globally, bringing world-class care acrosscontinents through its UPMC International division - an owned and operatednetwork of hospitals and ambulatory care centres in Italy, Ireland andCroatia. UPMC International brings new access to the signature specialtyservices of UPMC Hillman Cancer Centre, UPMC Sports Medicine and others tomore people in more places around the world.
In Ireland UPMC has provided high-quality healthcare in the South East since2006. UPMC's operations in Ireland now include UPMC Whitfield Hospital inWaterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital inClane, and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available atthe UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapylocations in Waterford and Cork, UPMC The 4th Practice in Mallow, and acrossUPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork, andMayo. UPMC has also established a nationwide Concussion Network. UPMC'sGlobal Technology Operation Centre is based in Kilkenny.
